---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add participants to an existing Microsoft Teams call in Service Operations Workspace

# Add participants to an existing Microsoft Teams call in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a participant to a conference call to participate in the discussion to resolve the incident.

## Before you begin

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the List (![List icon]()) icon.
3. Select IncidentsOpen.
4. Select an incident that has an active conference call.
5. Select the Collaborate icon (![Collaborate icon]()) from the contextual side panel.
6. Select the Calls tab.
7. Select the active call card.
8. Select Meeting options.
9. Select Add participants.
10. On the form, fill in the fields.  
    {#add-participants-teams-conference-call__table_zzq_tzh_1yb__entry__2}

    | Field | Description |
    |:-|:-|
    | Add participants | Options to add participants for the conference call. |
    | Include a brief message for participants | Provide a brief summary about the issue to be discussed in the conference call. |
    [Table 1. Add participants]

    {#add-participants-teams-conference-call__table_zzq_tzh_1yb}
11. Select Add participants.
{#add-participants-teams-conference-call__steps_jb2_prz_byb}

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