---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Service Catalog dashboard

# Service Catalog dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Dashboard providing a view into metrics for catalog items.

KPIs for Service Catalog.  
{#service-catalog__table_g4m_kdt_c1c__entry__2}

| Data Visualization | Description |
|-|-|
| Catalog Item best practice deviations | Number of deviations from the best practices for active catalog items. |
| Catalog item VA render type | Catalog items distributed by how they will be rendered on a Virtual Agent bot. |
| Catalog item fulfillment automation level distribution | Distribution of the catalog items that are fulfilled automatically. |
| Catalog item translation coverage | Language wise distribution of the catalog items that are translated. |
[Table 1. Service Catalog KPIs]

{#service-catalog__table_g4m_kdt_c1c}

For more information on the service catalog KPIs see, [Monitoring aggregated catalog item data](https://www.servicenow.com/docs/access?context=monitor-aggregated-catalog-item-data&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).