---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Universal Task in Service Operations Workspace reference

# Universal Task in Service Operations Workspace reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Universal Task application, including tables and user roles.

## Roles installed {#components-installed-ut-sow__section_roles_installed}

{#components-installed-ut-sow__roles_installed__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Admin \[sn_uni_task.admin\] | View and configure the Universal Task application | None |
| Report view \[sn_uni_task.report_view\] | Access and view Universal Task reports | None |
| Employee form admin \[sn_uni_task.emp_form_admin\] | Create and manage Employee forms | survey_admin |
| Employee form creator \[sn_uni_task.emp_form_creator\] | Create and modify employee forms | survey_creator |
| sn_uni_task.template_admin | Create and manage Universal Task templates | None |
[ ]

{#components-installed-ut-sow__roles_installed}

## Tables installed {#components-installed-ut-sow__section_tables_installed}

{#components-installed-ut-sow__table_fbz_123__entry__2}

| Table | Description |
|-|-|
| Universal Task \[sn_uni_task_universal_task\] | Store the Universal Task record details for a department-specific table. |
| Universal Task Configuration \[sn_uni_task_config\] | Store the list of task types for each department-specific table. |
| Catalog Task Configuration \[sn_uni_task_catalog_task_config\] | Stores the catalog items details of the department-specific table. |
| Base Task Configuration \[sn_uni_task_base_task_config\] | Serves as the base table for the configuration tables for all task types. |
| Employee Form \[sn_uni_task_employee_form\] | Stores the employee form records that were created for the Collect employee input task type. |
| Employee Input Task Configuration \[sn_uni_task_emp_input_task_config\] | Stores the roles that can view the responses of completed employee forms for each department-specific table. |
| Universal Task Template \[sn_uni_task_template\] | Stores the universal task templates with predefined field values that can be applied on Universal Task forms. |
| Universal Task Dynamic Template Mapping \[sn_uni_task_dynamic_template_mapping\] | Stores the dynamic template mappings between Universal Task fields and parent table fields. |
[ ]

{#components-installed-ut-sow__table_fbz_123}