---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an incident from app landing page

# Create an incident from app landing page {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an incident directly from your agent mobile app landing page with a single
tap.

## Before you begin

Role required: itil, sn_incident_write, or admin

## Procedure

1. On your agent mobile app landing page, select the ![create incident shortcut]()to create an incident directly from the landing screen.
2. Fill in the fields.  
   {#create-incident-mobile__table_px4_gyt_gmb__entry__2}

   | Field | Description |
   |:-|:-|
   | Caller | Tap on the arrow to search and choose a caller to whom this incident should be assigned. |
   | Short description | Provide a brief description of the incident. |
   | Urgency | Populate the urgency of the incident. The available options are: * 1 - High * 2 - Medium * 3 - Low {#create-incident-mobile__ul_ht1_myt_gmb} |
   | Impact | Measure of the effect of the incident on business processes. The available options are: * 1 - High * 2 - Medium * 3 - Low {#create-incident-mobile__ul_ndf_kvp_ydc} |
   | Priority | Level of identification of how quickly the service desk should address the task. Note: * This field is read-only and is auto-populated based on the values defined in Urgency and Impact. * When updating Urgency and Impact, you must add the work notes. In such case, the value in this field is updated based on the modified the Urgency and Impact values. {#create-incident-mobile__ul_dvh_q5v_ydc} For more information on configuring the auto-populated values, see [Configure auto-fill inputs on input form screens](https://www.servicenow.com/docs/access?context=config-autofil-inputs-nptfrmscrn&version=australia&pubname=australia-mobile&ft:locale=en-US). |
   | Description | Provide the detailed description of the incident. |
   | Service | Tap the arrow to search and choose the service to which the incident belongs. |
   | Configuration item | Tap the arrow to choose the configuration item for the incident. |
   | Assignment group | Tap the arrow to search and choose an assignment group to which the incident should be assigned. |
   | Assigned to | Tap the arrow to search and choose a person from the assignment group. |
   [ ]

   {#create-incident-mobile__table_px4_gyt_gmb}