Service Bridge Health release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Service Bridge Health release notes

    The Service Bridge Health application, recently renamed to Service Exchange, enhances ServiceNow’s capabilities for managing provider and consumer connections, onboarding, data synchronization, and monitoring connection health. The release notes detail updates made from August 2025 through June 2026, focusing on improving user experience, data integrity, compliance, and operational reliability.

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    Key Features

    • Service Exchange Center (v2.3.9, March 2026): Introduces a unified Health Dashboard with Heartbeat functionality for real-time visibility into connection status, advanced search and filtering, and centralized issue tracking with validation and resolution capabilities.
    • Connections tab (v2.3.18, June 2026): Allows creation, viewing, requesting, and offboarding of provider and consumer connections from a single interface, streamlining connection management without navigating multiple screens.
    • Improved Consumer Onboarding (v2.3.18): Features a guided, step-by-step registration experience with clear progress indicators and actionable messaging to reduce onboarding friction and support dependency.
    • Federated Data Synchronization (FDS) Enhancements (v2.3.18): Sync Knowledge Base articles, maintain CMDB sys IDs and dependent relationships, and automatically create CI dependency relationships to preserve configuration item functionality and reduce data inconsistencies.
    • Compliance Improvements (v2.3.18): Restricts data synchronization from non-production to production instances for CMDB tables to enhance compliance.
    • Journal Field Framework Enhancements (v2.3.18): Supports mapping multiple source journal fields to a single target journal field and allows configuration of journalinput fields alongside journal type fields, preserving all journal entries without custom scripting.
    • Group-based Persona Assignments (v2.3.18): Enables assignment of Remote Catalog personas to user groups, simplifying access management by aligning with existing group-based practices.
    • Fixes and Reliability Improvements: Addressed inbound transform permission issues (v2.3.15), ensured retention of connection entitlements after reconnections (v2.3.15), improved onboarding error handling with clear messaging (v2.3.15), and resolved intermittent authentication issues during scans (v1.0.3).
    • Localization and Branding: Added translations and renamed the application from Service Bridge to Service Exchange (v1.0.7).

    Key Outcomes

    • Streamlined Connection Management: Centralized connection controls reduce administrative overhead and improve efficiency in managing provider-consumer relationships.
    • Faster, Clearer Onboarding: Guided workflows and enhanced messaging help onboard consumers quickly while minimizing support needs.
    • Improved Data Integrity and Compliance: Advanced synchronization capabilities and restricted data flows protect data consistency and meet compliance standards.
    • Enhanced Monitoring and Issue Resolution: Real-time health monitoring and centralized issue tracking enable proactive management of connection statuses and faster troubleshooting.
    • Reduced Administrative Effort: Group-based persona assignments and UI improvements lower the complexity of access management and user interactions.
    • Increased Reliability: Fixes to transform execution, entitlement retention, and scan processes ensure stable operation and data accuracy.

    Version history for the Service Bridge Health on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens.
    • Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency.
    • Improved FDS capabilities:
      • Improve your connection experience by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non-production instances to production instances for CMDB tables.
    • Journal Field Framework enhancements:
      • Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field.
      • Configure journal fields, such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting.
    • Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 1.0.7 - April 2026
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.9 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Documentation
        • Restructured Service Exchange documentation.
    Version 1.0.4 - November 2025
    Fixes: Scan tasks are automatically closed when subsequent executions produce no new findings.
    Version 1.0.3 - September 2025
    • Fixed:
      • Updated scan check to handle "User Not Authenticated" intermittent issue with RPS (PRB1924176)
      • Improved pre-onboarding scan check suite (PRB1917753)
    Version 1.0.1 - August 2025
    This application contains the Instance scan audit checks for Service Bridge.