Service Graph Connector for Qualys release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Graph Connector for Qualys release notes

    The Service Graph Connector (SGC) for Qualys enables ServiceNow customers to import hardware asset data from Qualys into the ServiceNow CMDB efficiently and securely. Developed by ServiceNow Engineering, this integration supports two Qualys APIs, allowing flexibility based on licensing and data requirements.

    Show full answer Show less

    Key Features

    • API Support: Choose between the Global Asset View API (requires a CASM license) and the Qualys Asset Management and Tagging API (no CASM license required) by updating a system property.
    • Security Enhancements: Version 2.1.0 introduces query Access Control Lists (ACLs) across 13 Qualys SGC tables to align with ServiceNow Platform Security guidelines, replacing the generic admin role with a more granular sgcadmin role that inherits Guided Setup access.
    • Expanded Asset Mapping: Support for Google Cloud Platform (GCP) assets was added in version 2.0.3, along with improved mapping such as network adapter and serial number mappings.
    • Data Quality and Performance Fixes: Multiple releases addressed issues including cleansing hostnames before ingestion, removing problematic custom attributes, encoding special characters in credentials, syncing object IDs with other discovery sources, and optimizing software data imports to manage performance and memory.
    • Multi-instance Functionality: Enhancements allow configuration of multiple Qualys instances within the connector.

    Practical Impact for ServiceNow Customers

    • Enhanced security controls provide better governance and compliance when importing asset data from Qualys.
    • Improved data accuracy and integrity through fixes in attribute mapping, hostname cleansing, and manufacturer detail synchronization.
    • Performance optimizations ensure reliable and scalable imports, especially for large software data sets and global API calls.
    • Flexibility to support various Qualys APIs and cloud environments (e.g., GCP) allows customers to tailor the integration to their asset management and licensing needs.
    • Role and access updates simplify administration while preserving guided setup capabilities for smooth configuration and maintenance.

    Version history for the Service Graph Connector for Qualys application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.1.0 - June 2026
    • The following enhancements and changes support internal security directives:
      • Query ACLs added across 13 Qualys SGC tables: asset details, NIC details, open port details, processor details, service details, software details, asset tags and cloud tags, computer/hardware CI mapping rules, and asset-import staging to align with ServiceNow Platform Security guidance.
      • The admin role for the Qualys SGC ACLs is replaced by the sgc_admin role for more granularity. The sgc_admin role additionally inherits the sn_help_setup_player role to preserve the Guided Setup access.
    Version 2.0.9 - October 2025
    • Fixed:
      • Manufacturer details are populated in the Qualys Service Graph Connector (SGC) as expected.
      • The Qualys SGC object_id is synchronized with other Discovery Sources for Azure Virtual Machines (VMs).
      • Unnecessary attributes retrieved by the Qualys SGC are ignored.
    Version 2.0.7 - June 2025
    Fixed: Removed the Custom attributes field from the service graph connector's import so it no longer causes problems with the payload.
    Version 2.0.6 - February 2025
    • Fixed:
      • Network adapter mapping.
      • Added serial number mapping.
    Version 2.0.5 - December 2024
    • Fixed:
      • The hostname is now cleansed before ingesting by Qualys SGC
      • Addressed performance issue for software ingestion for Global API.
    Version 2.0.3 - November 2024
    • New: Mapping for Google Cloud Platform (GCP) Assets.
    • Fixed:
      • Certain information such as open ports, volumes, tags, and software is not imported by default to address memory problems with the Asset Management API for the Qualys Service Graph Connector.
      • Special characters such as '%' are encoded so if included in the credentials they do not impact Connection tests.
      • Issues related to multi-instance functionality that permits you to configure multiple instances of Qualys in the Service Graph Connector.
    Version 2.0.2 - October 2024
    • Fixed:
      • The relationship between server and virtual machine.
      • Various unhandled errors.
    Version 2.0.1 - August 2024
    • Fixed:
      • You have the option to include or exclude software data for large imports.
      • Data source improvements so that Test load 20 records' imports a maximum of 20 records.
    Version 2.0.0 - February 2024
    • This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Qualys imports hardware assets from the Qualys product to the ServiceNow CMDB quickly, seamlessly, and securely. This service graph connector integration was developed by ServiceNow Engineering.
    • Two Qualys APIs are supported for importing data. Choose one and update a system property to activate it.
      • Global Asset View API -A CASM license is required.
      • Qualys Asset Management and Tagging API -A CASM license is not required.