IT Service Management AI voice agent collection release notes
Version history for the ServiceNow® IT Service Management AI voice agent collection application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
- Version 1.1.4 - December 2025
- Empower your IT help desk with AI Voice Agents designed for IT Service Management. Deliver natural, intelligent phone interactions that instantly resolve routine IT requests, incidents, and access tasks - no waiting, no hassle. Available 24/7, the AI Voice Agents can understand everyday language, guiding employees through application troubleshooting and configuration, ticket creation, and service updates simply by speaking. This contains a collection of prebuilt AI Voice Agents to enable rapid deployment, reducing call volumes and freeing your IT staff to tackle complex challenges.