Manager Hub release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Manager Hub Release Notes

    Manager Hub is a dedicated application within ServiceNow designed to empower people leaders with comprehensive insights, resources, and tools to effectively manage and engage their teams. Accessible via Employee Center, it consolidates team data, notifications, learning opportunities, and communication features into a single interface, enabling managers to prioritize actions and support employee growth.

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    Key Features and Enhancements by Version

    • Team Insights and Reporting (Versions 2.0.0 and 4.4.0): Visualizations and out-of-the-box reports provide aggregated team stats and trends. Multi-manager reporting supports complex organizational structures, including matrix and cross-functional hierarchies, improving decision-making and user satisfaction.
    • Employee Growth and Development (Versions 3.0.0 and 4.0.1): Introduces skill profiles, growth plans, conversations, and aspirations accessible from the navigation. Managers can assign learning directly, view skill strengths and gaps across their teams, and support targeted upskilling through learning and mentoring tools.
    • Team Digest Generation (Version 4.8.0): Enables managers to generate summary digests of team data and activities, drawing insights from multiple employee data sources such as Talent Development, Feedback, and Tasks. Managers can refresh and initiate workflows based on these insights for proactive team management.
    • Communication Enhancements (Version 4.3.0): Supports scheduling conversations between managers and employees with or without Microsoft Outlook integration, and provides visibility into upcoming or ongoing conversations.
    • Skill Score Analysis (Version 4.4.0): Allows tracking of skill proficiency against target levels, helping identify skill gaps and monitor individual development progress with detailed views.
    • Feedback Requests (Version 4.5.0): Managers can request and view feedback on employees’ skills, enhancing performance evaluation and development.
    • Usability and Theming: Includes Coral theme support (Version 4.5.0) and ongoing UX improvements to streamline interactions and accessibility across versions.
    • Back-end and Security Updates: ACL reviews and cross-scope access enhancements have been applied to improve security (Version 4.9.1), and dependencies such as the HRSD License Meter were removed to simplify management (Version 4.6.1).

    Practical Benefits for ServiceNow Customers

    • Gain enhanced visibility into team performance, skill sets, and development needs through integrated data and analytics.
    • Leverage proactive, digestible summaries and actionable insights to prioritize managerial tasks effectively.
    • Simplify communication and collaboration between managers and employees with scheduling and conversation tools.
    • Support employee growth with built-in learning assignment and progress tracking features.
    • Customize the Manager Hub experience to align with organizational structures and leadership requirements.
    • Benefit from continuous improvements in security, usability, and system compatibility for a seamless management experience.

    Version history for the Manager Hub application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.9.1 - June 2026
    • Changed:
      • Non-Glide Cobalt Raven ACLs have been reviewed
      • Cross-scope access checks for the getRefRecord() API have been reviewed
    Version 4.8.0 - March 2026
    • New:
      • Team Digest Generation for Managers - A quick, easy way to view a summary of your team's data, activity, latest insights, and next best actions:
        • Managers can now generate a digest summary to view, analyze, and dig deep into employee activities, data, and updates
        • The team digest summary includes data and insights from employee data sources like Talent Development, Feedback, Journeys, Tasks and Requests
        • Managers can choose to refresh, retrieve, and kickoff their workflow using insights from the summary to get started on their tasks
    Version 4.7.0 - December 2025
    Minor fixes.
    Version 4.6.1 - October 2025

    Manager Hub dependency on HRSD License Meter was removed.

    Version 4.6.0 - August 2025
    • There are no customer facing changes in this release
    • Back-end change for Manager Hub to support Proactive Prompts directed to the manager persona, without associating the prompt with any employee personas
    Version 4.5.0 - May 2025
    1. Coral theme support
    2. Ability for managers to request and view feedback on employees' skills
    Version 4.4.0 - February 2025
    • New Feature: Multi-manager reporting
      • Manager Hub now supports dynamic organizational needs by simplifying visibility into complex reporting structures, including matrix, project-based, and cross-functional hierarchies. This feature empowers managers with clear insights to improve decision-making, user satisfaction, and productivity.
    • Improved Skill Score Analysis
      • Managers can now track skill proficiency against minimum target levels, enabling precise identification of skill gaps. This includes assigning targeted learning resources to support employee growth and a detailed progress view for monitoring individual development effectively.
    • Improved User Experience
      • Additional UX improvements streamline interaction within the Manager Hub, ensuring a seamless experience for our users.
    Version 4.3.0 - November 2024
    • Updated:
      • Use "Schedule a conversation" when Manager Hub is integrated with Microsoft Outlook, enabling conversation scheduling between managers and employees.
      • Use "Create a conversation" when Manager Hub is not integrated with Microsoft Outlook, enabling manager-employee conversation scheduling.
      • Ability to view upcoming or in-progress conversations from the employee modal.
      • Improved skill validation flyouts to review and validate employee skill proficiencies.
    Version 4.2.2 - August 2024
    Minor bug fixes.
    Version 4.1.0 - May 2024
    • Fixed:
      • Minor UI bug fixes
      • Empty ACL fixes
    Version 4.0.1 - February 2024
    • New: Know your team's skills:
      • View your team's strong skills gain insight into which team members posses those strong skills. Understand the skills in the team that need attention along with the details of team members who might need upskilling.
      • Get an overview of different skills that your team members possess along with the total number of team members who posess that skill across the team. View the total number of skills in your team along with the breakdown of total required skills for the team members and the total additional skills of the team members.
      • Help your employees utilize different tools of Employee Growth and Development such as learning, growth plans, mentoring to build new skills or bridge existing skill gaps.
    Version 3.0.0 - August 2023
    • New:
      • When installed, Manager Hub is now augmented with the new Employee Growth and Development capabilities.
        • Skill profile added to the employee profile
        • Growth Plans accessible from the main navigation
        • Conversations accessible from the main navigation
        • Aspirations accessible from employee overview
      • Assign Learning
        • Managers can now assign learning to the team or individuals directly from Manager Hub.
    Version 2.0.0 - February 2023
    • New:
      • "Team insights" tab provides data visualizations (charts, graphs) to show managers aggregated stats and trends about key team activities
      • Out of the box reports and KPIs for managers that are used in Team Insights
      • Out of the box Proactive Prompts for managers for Team Insights
    • Changed: Tab design for accessibility and other UX improvements
    Version 1.0.3 - November 2022
    • Fixed:
      • Links on embedded Now Mobile pages
      • To-do filter configurations for Universal request tasks
      • Improved interactions for keyboard navigations
      • Pseudo-translation text in Manager library
      • Usability and interaction improvements for Your team page
      • Other user experience and visual improvements
    Version 1.0.0 - August 2022
    • Manager Hub delivers a purpose-built destination for people leaders to stay informed and engaged with their teams by leveraging personalized resources to guide their leadership journey. With access from Employee Center, managers can view a summary of team insights and action items for employee journeys, daily team stats, important dates, tasks, and requests. Notifications and alerts encourage people leaders to take quick action to the team's most urgent needs and stay ahead of important matters. Curated content like company news and announcements, related knowledge articles, guides, and tips, gives managers a single destination to access the tools needed to lead their teams.
    • It helps managers by:
      • Improving visibility into the teams current needs and upcoming activities
      • Providing a single starting place to find resources and take action
      • Driving focus and prioritize acting on what's most urgent or engaging for the team
      • Receiving personalized communications and a curated a way to discover available content from the organization that is just for managers and leaders
    • Embedded within Employee Center, managers can access focused summaries, recommended actions, deep insights, and find communications and resources from their organization just for leaders. This serves as a starting point to easily access and get directed to other pages in Employee Center, applications in ServiceNow or external resources and tools.
    • Organizations can tailor the information that managers see and actions they can take for their team across multiple ServiceNow applications and data sources, and curate the content and communications they provide to managers.