Task Mining Core release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Task Mining Core release notes

    Task Mining Core provides ServiceNow customers with advanced tools to analyze and optimize workstation user activities by capturing detailed task data and UI interactions. It enables analysts and process owners to identify inefficiencies in business processes and make informed decisions to improve productivity through structured data collection and analysis.

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    Key Features

    • Unified Capture of Steps and Desktop Actions (v4.1.3): Workstation users now record both task steps and desktop automation properties in a single session, simplifying data capture and delivering comprehensive recordings to automation teams.
    • Task Mining Project Creation from Process Mining Workspace (v3.2.2): Analysts can create prefilled Task Mining projects directly from process flow nodes or improvement opportunities within the Analyst Workbench, streamlining project initiation.
    • Guided Project Setup Flow (v3.2.2): A step-by-step, validated configuration experience for creating and editing Task Mining projects enhances usability and accuracy.
    • Recording Type Configuration (v3.2.2): Project-level control over recording modes allows users to choose between continuous or targeted recordings based on project needs.
    • UI Object-Level Data Capture (v3.2.2): Detailed capture of user interactions such as button clicks and field entries improves the granularity of task timeline analyses.
    • Unified Project Page (v3.2.2): Centralizes project details, analyses, status, actions, and notifications for easier management and monitoring.
    • Task Timeline Analysis and Automation Requests (v3.2.2): Provides a detailed, editable view of task activities and enables analysts to initiate automation requests directly from the analysis.
    • Data Aggregation Date Range Configuration (v3.1.9): Allows power users to limit data volume by configuring the aggregation range to reduce browser load and improve performance.
    • Enhanced Visualizations and Data Handling: Improvements to stacked bar charts and handling of activities crossing midnight enhance accuracy and user insights.

    Practical Benefits for ServiceNow Customers

    • Streamlined data capture reduces duplication and accelerates automation readiness.
    • Integration with Process Mining Workspace enables seamless project creation aligned with process insights.
    • Improved user interface and guided flows simplify project setup and management.
    • Granular UI interaction data and comprehensive timeline analysis empower detailed process understanding.
    • Automation requests initiated from task analyses facilitate faster process improvements.
    • Configurable data aggregation helps manage large datasets efficiently to prevent performance issues.
    • Role-based access controls ensure appropriate visibility of Task Mining projects and data.

    Version history for the Task Mining Core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.3 - June 2026
    Task Mining workstation users now capture both steps and desktop actions automation properties (screen recordings) in a single recording session, instead of recording the same process twice. When a task mining analyst submits an automation request, the recording is delivered to the automation team with all UI properties needed to build desktop actions.
    Version 3.2.3 - May 2026
    What is changed: Fixed a back port record, BAK0110748, to incorporate the Automation Center changes
    Version 3.2.2 - March 2026
    • New:
      • Introduced Task Mining project creation from Process Mining Workspace - Analysts can create a prefilled Task Mining project from the Analyst Workbench by selecting a process flow node or Improvement opportunity.
      • Introduced Guided Project Setup Flow - New step-by-step experience for creating and editing Task Mining projects with structured navigation, validation, and ordered configuration steps.
      • Introduced Recording Type Configuration - Project-level control over recording mode: Continuous (default) and Targeted (manual start/stop).
      • Introduced UI object-level data capture - Captures detailed UI interaction data (e.g., button clicks, field entries) from supported applications, improving Task timeline analysis.
      • Introduced Unified Project Page - Centralized view with at-a-glance project details, analyses, status, contextual actions, and notification banners.
      • Introduced Task timeline analysis - Detailed, editable view of collected task activities serving as the basis for task improvement actions.
      • Introduced task improvement actions and automation request - Analysts can initiate an automation request directly from a Task timeline analysis.
    • Changed:
      • Improved Stacked Bar Chart - Updated with precise visualizations, drill-down capabilities, and context-aware tooltips.
      • Updated Over Midnight Activities Handling - 'Lock' or 'Private' activities over 2 hours past midnight are now classified as 'Off', improving work/non-work time accuracy.
    Version 3.1.9 - December 2025
    • New: Introduced a configurable date range (7 days by default) for data aggregation on the Categorization page to allow power users to reduce data volume in order to prevent browser request failures with large datasets.
    • Changed: Updated link to macOS agent to ensure users have access to the latest version.
    • Fixed:
      • Fixed issue where the business rule to view project lists was incorrectly applying to Sys Admin instead of Task Mining Admin role. Now, only users with the Task Mining Admin role can see all projects.
      • Fixed issue where Task Mining entries appeared in the All menu for users without TM roles.
      • Fixed issue where mining jobs completed without errors but failed to identify task instances due to environment-specific configuration.
    Version 3.1.7 - September 2025
    Task Mining helps analysts and process owners understand everyday processes that drive business outcomes, identify inefficiencies in external activities and internal tasks, and make data-driven decisions to improve productivity. Gain insights into the effectiveness and specifics of how time is spent by workstation users with an analysis of how workstation users engage with processes. Continuous process optimization should be accessible to every organization, empowering them to operate smarter, faster, and with more transparency. Task Mining achieves this through its market-leading capability to gather structured data.