---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Retail Store Services release notes

# Retail Store Services release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Retail Store Services application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 5.0.4 - September 2026 (Brazil)
:   New: Java 21 compatibility

Version 4.2.0 - September 2026 (Australia)
:
    * New: Moveworks Webhooks: Added MoveworksWebhookHelper, MoveworksAuthStrategy, an async Business Rule, and a Connection \& Credential Alias to dispatch lifecycle events to Moveworks.
    * Changed: Moveworks Auth: Consolidated MoveworksAuthStrategy to API Key only, removing previously non-functional OAuth CC, JWT-OAuth, and HMAC branches.

Version 4.1.2 - August 2026
:   Changed: Enabled access for store associates to write install_base on retail break-fix case

Version 4.0.1 - July 2026
:
    * New:
      * Retail Break-fix case feature to streamline store equipment failure management (POS terminals, printers, scanners, scales etc.) by enabling store staff and RM/AM to raise break-fix cases via Portal and Mobile, with duplicate detection and case tracking. HQ Support Agents can triage cases in the CSM/FSM workspace, selecting service issue types (hardware or software) to propose solutions, create linked incidents or work orders, and communicate resolutions.
      * Moveworks break-fix case notification integration to enable real-time webhook notifications to Moveworks when break-fix cases (raised via the Moveworks chatbot) undergo key state transitions - assignment, resolution, or awaiting information. Store associates receive proactive updates directly in the Moveworks chatbot, closing the conversational loop without needing to check the ServiceNow portal.
    * Changed: Support for now-sdk APIs is enabled.

Version 3.7.0 - June 2026
:   Fixed: Security directive implementation.

Version 3.6.0 - June 2026 (Zurich)
:   Fixed: Security directive implementation.

Version 3.1.0 - March 2026 (Australia)
:   Changed: Application dependency versions have been updated.

Version 3.0.0 - March 2026 (Zurich)
:   Changed: Application dependency versions have been updated.

Version 2.1.0 - August 2025
:   The Retail Store Services application facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ to ensure smooth regular operations.