Version history

Version 3.9.2 - June 2026

• Changed: Access control lists (ACLs) have been updated to align with current platform security standards.
• Fixed: The sn_hr_integr_fw.admin role hierarchy did not resolve as expected due to incorrect role containment.

Version 3.3.4 - November 2021

Fixed: Fix for User fields not updated with empty value

Version 3.3.2 - October 2021

• Changed:
  • Change of the primary field type to Boolean from String
  • Changing Employee number as coalesce field in HR profile during transform map
  • Remove assignment ID in "Enterprise Service Management Integrations Framework" application.
  • Remove work_phone,work_mobile, work_email from jobs staging table
• Fixed:
  • Fixes for Probation period, Country, position code and Notice period not getting populated
  • Fix for Vendor and Vendor Prefix information missing in "Enterprise Service Management Integrations Framework" application.
  • Fix for Fields in target table getting cleared during mapping and empty field being ignored during mapping
  • Fix for mapping of Work Mobile phone not mapped to mobile phone of User

Version 3.3.1 - July 2021

New: For HR Service Delivery customers, added commonly used staging tables and transform maps.

Version 3.2.0 - May 2021

• New: Added External Interface to push modified records from ServiceNow to third-party systems.
• Changed: The application name has been changed from HR Service Delivery Integrations Framework to Enterprise Service Management Integrations Framework.

Version 2.0.1 - December 2020

• New: Added support to show to-dos in the Now Mobile application.
• Fixed: The time window in which modified records are fetched is made uniform for all the services.
• Changed: The services will be run in the order specified. Earlier, the order was honored only while transforming records.

Version 1.0.2 - October 2020

• The HR Service Delivery Integration Framework helps users rapidly connect HR Service Delivery with other critical systems and third-party applications. This framework provides a common set of tables, widgets, and APIs, that users can use to build integrations quickly.

• Common use cases include pulling employee profile information and to-dos between ServiceNow HR Service Delivery and other third-party applications.
• Note:

  Please be sure to check the Systems Requirements field for which integrations require this framework.