DevOps Insights release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of DevOps Insights release notes

    The DevOps Insights application on the ServiceNow Store provides detailed analytics and metrics to help customers monitor and improve their DevOps practices, change acceleration, system health, and development insights. Its version history highlights continuous enhancements in integration, authentication methods, dashboard capabilities, and data filtering, ensuring alignment with evolving DevOps requirements and security standards.

    Show full answer Show less

    Key Features and Changes by Version

    • Version 7.0.0 (June 2026): Enhanced Jira integration using secure OAuth 2.0 three-legged OAuth (3LO) authentication and updated Bitbucket Cloud connection via API token with scopes, replacing deprecated app passwords.
    • Version 6.3.0 (March 2026): Improved JFrog integration for automatic change record creation and evidence gathering, adoption of bearer token authentication for JFrog, support for HTTP proxy settings in Docker deployments, and ability to auto-close change requests without requiring legacy plugins.
    • Versions 6.2.0 to 5.1.0 (Dec 2025 to Feb 2025): No code updates; release numbers adjusted for consistency with related DevOps applications.
    • Version 5.0.0 (Nov 2024): Bug fixes applied to improve stability.
    • Version 4.0.0 (May 2024): Transition from the legacy Insights dashboard to the Next Experience Dashboard within the DevOps Workspace, introducing enhanced indicators like deployment success rate and failed deployments, with improved filtering and safeguards. The legacy DevOps Standard Insights on the platform is deprecated for new users, with workspace becoming the primary interface for tool and app creation.
    • Version 3.1.0 (Feb 2024): Localization improvements, bug fixes related to widgets and filtering issues.
    • Version 3.0.0 (Nov 2023): Studio support for DevOps Insights added, task assignment filtering by role, and removal of zero values and duplicate properties in graphs.
    • Earlier versions (2023 and before): Added features including flow metrics, change acceleration insights, system health, development insights, improved filtering by business application, and workspace module enhancements to visualize key DevOps metrics such as cycle times, throughput, and automation impact.

    Practical Benefits for ServiceNow Customers

    • Secure Integrations: Modernized authentication methods for Jira, Bitbucket Cloud, and JFrog ensure compliance with security policies and smoother connectivity.
    • Improved Change Management: Automated evidence gathering and change record creation streamline DevOps workflows, reducing manual effort.
    • Enhanced Analytics Experience: Transition to the Next Experience Dashboard within the DevOps Workspace offers richer, more relevant metrics and better user interface for monitoring DevOps performance.
    • Localization and Usability: Localization enhancements and bug fixes improve accessibility and accuracy of insights across global teams.
    • Flexible Filtering and Visualization: Advanced filtering by roles, business applications, and other parameters enables tailored reporting and deeper analysis.
    • Consistent Updates: Regular version alignment with other DevOps applications ensures compatibility and integrated functionality across the ServiceNow ecosystem.

    Next Steps for Customers

    ServiceNow customers should update to the latest DevOps Insights version to leverage improved security, integration, and analytics capabilities. Transitioning to the DevOps Workspace for dashboard access is recommended to benefit from enhanced metrics and filtering. Review authentication settings for Jira, Bitbucket Cloud, and JFrog tools to comply with updated security protocols. Monitor release notes regularly to stay informed about new features, bug fixes, and compatibility updates.

    Version history for the DevOps Insights application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    • Changed:
      • Jira authentication with 3LO
        • Authenticate a Jira tool connection using OAuth 2.0 with three-legged OAuth (3LO) to enable secure, delegated access to your Jira account.
      • Bitbucket Cloud basic authentication using API token with scopes
        • Connect to Bitbucket Cloud using Basic Auth by providing the email address and API token with the required scopes for your Bitbucket Cloud account as app password has been deprecated by Bitbucket.
    Version 6.3.0 - March 2026
    • Changed:
      • Enhanced JFrog integration with DevOps Change Velocity
        • Gather JFrog evidence seamlessly and create change records automatically using the improved integration with DevOps Change Velocity.
      • Bearer authentication in JFrog
        • Connect to JFrog using the more secure bearer token authentication to comply with updated security policies.
      • HTTP proxy for Docker
        • Connect to DevOps Change Velocity through HTTP proxy settings using environment variables in your Docker deployment.
      • Auto close without Change Management - State Model [Legacy] plugin
        • Change requests can now be auto-closed without requiring installation of the Change Management - State Model [Legacy] plugin.
    Version 6.2.0 - December 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 6.1.0 - August 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 6.0.0 - May 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 5.1.0 - February 2025
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
    Version 5.0.0 - November 2024
    Bug fixes.
    Version 4.1.0 - August 2024
    Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.
    Version 4.0.0 - May 2024
    Changed: You cannot utilize the Insights dashboard in the DevOps Workspace as part of the Next Experience Dashboard which has all the newer and relevant indicators/widgets such as Deployment success rate and Failed Deployments along with safeguards and better filtering. DevOps Standard Insights on platform has been deprecated for all new DevOps users. In addition, platform (record producer) users are now redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform through the "Create New (legacy)" and "Create App (legacy)" options.
    Version 3.1.0 - February 2024
    • New: Localization framework improvements
    • Fixed:
      • Bug Count Widget not showing data when demo data is installed
      • Incorrect value in the 'job count' field for base system PA indicators
      • DevOps Insights filters not showing all apps and repos
    Version 3.0.0 - November 2023
    • New:
      • Studio support forDevOps Insights.
      • Added filter on the task assignments based on role.
    • Removed:
      • Removed zero values from line graphs.
      • Removed duplicate property for DevOps Insights.
    Version 2.0.0 - August 2023
    • Changed:
      • Info icons for DevOps Insights widgets.
      • Better visuals for flow and accelerate metric score widgets.
    Version 1.38.0 - May 2023
    • Fixed:
      • User with the DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
      • Incorrect # of tests displayed in the Application activity last 30 days widget.
      • Filtering by Business App does not render data.
    Version 1.37.0 - February 2023
    • Changed: DevOps Accelerate Metrics - Now also shown in Digital Portfolio Management workspace by business application.
    • Fixed: DevOps Insights 1.36 application adds ACLs.
    Version 1.36.0 - November 2022
    New: Ability to filter by Business Application.
    Version 1.35.0 - August 2022
    DevOps Insights Module in Workspace:
    • Flow Metrics that show the value of work being delivered
    • Cycle Times, Throughput Distribution, Planned to Deploy Flow Time and Work In Progress amounts
    • New change acceleration metrics that focus on the path to automation
    • Automated versus manual changes, Change policy decisions applied, ROI
    • Updated filtering capabilities include Service, Configuration Item, Products, and by-Date
    • Drill into data collected with a new tabbing design that keeps you in the workspace
    Version 1.14.0 - May 2020
    • Please note that this version of the app can only be installed on instances running New York or later.
    Version 1.10.0 - January 2020
    • New: Flow metrics
    Version 1.9.0 - December 2019
    New:
    • Change Acceleration insights
    • System Health insights
    • Development insights
    • Updates for New York compatibility
    Version 1.4.0 - July 2019
    Deep insights into DevOps practices, processes, and Change Acceleration. Drill into data collected over time and compare data sets.
    • Change Acceleration insights
    • System Health insights
    • Development insights