Targeted Communications release notes

Release version: Store

Updated May 5, 2026

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Version history for the ServiceNow® Targeted Communications application on the ServiceNow Store.

Important:

For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version 30.1.0 - May 2026

Changed: Introduced query‑range ACLs for Targeted Communications to enforce stronger query‑level data access controls.

Version 30.0.0 - March 2026

Targeted Communications application allows organizations to send personalized messages, articles, and email notifications to specific internal and external audiences
Feature designed for proactive and reactive communication, such as notifying customers about service outages or product updates