Technician driven sales with Field Service release notes
Version history for the ServiceNow® Technician driven sales with Field Service application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
- Version 29.1.2 - March 2026
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- Technician-Driven Sales lets field service technicians create and track sales opportunities directly from their mobile app while on-site, capturing upsell, cross-sell, and replacement opportunities at the moment they're identified, not hours later in a post-visit report.
- Technicians can log opportunities based on what they observe and hear during a service call. Those opportunities are immediately visible to sales teams for follow-up, replacing manual handoffs and the revenue that typically falls through the gap between field and office.
- Built into the mobile experience technicians already use, opportunity creation adds no separate workflow or tool. Just a direct path from on-site observation to tracked pipeline.