Chat Recommendation release notes

  • Release version: Store
  • Updated August 1, 2024
  • 1 minute to read

    • Version history for the Chat Recommendation application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.0.2 - August 2024
    • AI-powered recommended responses are designed​to reduce time spent writing responses and finding resolution, thereby improving agent productivity by providing:​
      • AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time. ​
      • Help me write whenever the agent needs help composing a message. ​
      • Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.