---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Outsourced Customer Service release notes

# Outsourced Customer Service release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow® Outsourced Customer Service application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 2.7.0 - September 2026
:   Fixed: Made minor fixes for this release.

Version 2.4.0 - June 2026
:
    * Fixed:
      * Shipped query_range ACLs in the product
      * Resolved an issue preventing sn_crm_account_viewer from accessing specific customer_account fields

Version 2.3.0 - April 2026
:   Changed: Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform. Please refer to ServiceNow Documentation for the label changes. Eg: "Service Organization" is renamed to
    "Organization Core", "Service Organization Criteria" is renamed to "Organization Criteria".

Version 2.1.2 - March 2026
:
    * Outsourcing is a business practice where an enterprise hires another company or individuals to perform tasks, manage operations, or provide services. These functions were previously handled by the enterprise's own employees.
    * Outsourced Service Providers (OSPs) are organizations engaged by enterprises to deliver customer service to external customers. These services can address various needs, including regional support, multilingual capabilities, and seasonal demand. Benefits of outsourcing services are as follows:
      * Cost savings
      * Increase support coverage
      * Access to skilled expertise
      {#store-rn-csm-outsourced-customer-service__ul_ukz_tqx_l3c}
    {#store-rn-csm-outsourced-customer-service__ul_bh4_tqx_l3c}