Outsourced Customer Service release notes
Version history for the ServiceNow® Outsourced Customer Service application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
- Version 2.4.0 - June 2026
- Fixed:
- Shipped query_range ACLs in the product
- Resolved an issue preventing sn_crm_account_viewer from accessing specific customer_account fields
- Fixed:
- Version 2.3.0 - April 2026
- Changed: Renamed Service Model Foundation entities to improve clarity and maintain consistency across the platform. Please refer to ServiceNow Documentation for the label changes. Eg: "Service Organization" is renamed to "Organization Core", "Service Organization Criteria" is renamed to "Organization Criteria".
- Version 2.1.2 - March 2026
-
- Outsourcing is a business practice where an enterprise hires another company or individuals to perform tasks, manage operations, or provide services. These functions were previously handled by the enterprise's own employees.
- Outsourced Service Providers (OSPs) are organizations engaged by enterprises to deliver customer service to external customers. These services can address various needs, including regional support, multilingual
capabilities, and seasonal demand. Benefits of outsourcing services are as follows:
- Cost savings
- Increase support coverage
- Access to skilled expertise