--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Core Business Suite Foundation release notes # Core Business Suite Foundation release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Core Business Suite Foundation release notes The Core Business Suite Foundation application offers pre-configured workflows and foundational AI capabilities to streamline case and knowledge management across multiple departments including Human Resources, Legal, Workplace Service Delivery, Finance, Procurement, Health and Safety, Supplier Lifecycle Operations, and Accounts Payable Operations. It is designed to provide a unified platform for managing service requests and knowledge content effectively. Show full answer Show less ## Key Features * **Knowledge Management Enhancements (Version 3.3.2):** * Out-of-the-box knowledge bases at individual business unit levels (e.g., HR, Legal, Source to Pay) plus an aggregate CBS knowledge base. * Ability for admins to assign owners and managers per knowledge base for governance and content tracking. * New AI Skills module enables activation of knowledge-specific AI skills via a simplified setup to optimize article quality and merge duplicates. * Now Assist search sources added for all business units to generate knowledge articles contextually from case tables, improving AI-driven content recommendations. * **Access Control Improvements:** * Admins can now manage user access to the Core Business Suite analytics dashboard by defining groups with view or edit permissions for fine-grained control. * **Employee Experience (Version 3.0.5):** * Employee Slate is the default requester experience, providing a consistent interface for employees to request help, with support for Moveworks and Now Assist. * **Assignment Rules (Version 3.0.5):** * Configurable assignment rules route cases automatically to the correct teams across all business units; out-of-the-box rules are included and customizable via the CBS console. * **CBS Analytics Dashboard (Version 3.0.5):** * Provides a consolidated view of service performance metrics such as open/unassigned cases, mean time to resolve, and self-service resolution across business units. * **Defect Fixes and Usability Improvements (Version 3.0.7):** * Resolved issues related to assignment rule filters, Now Assist skills mismatches, supplier management navigation, and Health \& Safety form submission messaging. ## What Customers Can Expect * A streamlined and consistent experience for managing cases and knowledge across multiple business units. * Improved governance and content quality for knowledge management with AI-assisted capabilities. * Enhanced control over user access to analytics and reporting, enabling better security and role-based visibility. * Automated routing of cases through configurable assignment rules to improve efficiency and reduce manual triage. * A consolidated analytics dashboard offering insights into service performance to drive continuous improvement. * Regular updates that fix known issues and improve overall usability and functionality. Version history for the ServiceNow® Core Business Suite Foundation application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 3.3.2 - August 2026 : * Knowledge management * Shipped out-of-the-box knowledge bases defined at two levels: individual business unit knowledge bases (Human Resources, Legal, Source to Pay, Workplace Services, and Health \& Safety) and a CBS aggregate knowledge base. * Owners and managers can be defined by the admin in the Knowledge module for each knowledge base to ensure proper governance and content tracking. * Added new AI skills module under the Platform module on Configuration console enables admins to activate knowledge-specific skills from simplified setup. * Improve article optimization in terms of content quality, identification, and merging of duplicate articles to eliminate redundant content. * Shipped Now Assist search sources for all the business unit for Knowledge article generation from case tables on Knowledge center. * Create contextually relevant articles from case tables and drive better AI-assisted content creation by enabling Knowledge Content Recommendation skill from AI skills module. {#store-rn-core-business-suite-foundation__ul_zm4_2v5_bkc} * Goups for Core Business Suite: Admins can now manage access to the Core Business Suite analytics dashboard through the new Groups module under Core Business Suite module. Define which users have view and edit access by adding them to groups, providing fine-grained control over who can access reporting and metrics across your Core Business Suite implementation. Version 3.0.7 - July 2026 : * Defect fixes: * Admin set-up * Assignment rules filter issue: Fixed filters which were getting replicated to other assignment rules or getting completely disappeared * Now Assist skill mismatch: Now Assist skills mismatch correction on product console configuration for Human Resources, Workplace Services and Source-to-Pay * Supplier Management module issue: Fixed supplier management breadcrumbs and cancel button for Add Suppliers, Upload supplier page * Supplier Collaboration Portal form redirection: Changed redirection after invoice case creation to request detail page instead of category page on Supplier * Collaboration Portal * Health \& Safety form submission on Employee Center * Removed the 'Assigned to Health \& Safety team' message appearing after Health and Safety request creation on Employee center portal Version 3.0.5 - June 2026 : * Employee Slate is now the default experience - Core Business Suite now uses Employee Slate as the requester experience out-of -the-box, giving employees a single, consistent place to get help. Install and configure it from the CBS admin setup, with support for both Moveworks and Now Assist. * Assignment rules for all business units - Route cases to the right team automatically with configurable assignment rules across HR, Legal, Finance, Source-to-Pay, Workplace Services, and Health \& Safety. Out-of-the-box rules are included for each business unit and can be created or edited from the CBS console. * CBS Analytics Dashboard - A new dashboard gives a consolidated, cross-business-unit view of service performance, including open and unassigned cases, mean time to resolve, and self-service resolution. Version 3.0.0 - April 2026 : The Core Business Suite Foundation provides pre-configured workflows for streamlined case and knowledge management, along with foundational AI capabilities across departments such as Human Resources, Legal, Workplace Service Delivery, Finance, Procurement, Health and Safety, Supplier Lifecycle Operations, and Accounts Payable Operations.