Order Management release notes

  • Release version: Store
  • Updated July 31, 2025
  • 1 minute to read

    • Version history for the Order Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 13.1.0 - August 2025
    • New:
      • Support for nested objects, arrays, and custom attributes to model complex products.
      • Support for header discounts on the order.
    Version 12.5.2 - July 2025
    • New:
      • Provide visibility to order agents for the price adjustments that were applied to the base price and list price of the product ordered.
      • Use the hierarchical list view to see the parent and child relationships between order lines within an order.
    • Change: Deprecate subscription dates and using contract dates to calculate subscription revenue metrics on orders.
    Version 12.5.0 - May 2025
    • New:
      • Provide visibility to order agents for the price adjustments that were applied to the base price and list price of the product ordered.
      • Use the hierarchical list view to see the parent and child relationships between order lines within an order
    • Change: Deprecate subscription dates and using contract dates to calculate subscription revenue metrics on orders.
    Version 11.0.0 - February 2025
    New: Subscription Revenue Metrics ​on order: calculate and display key revenue metrics on orders.
    Version 10.0.2 - November 2024
    Order Management is a dynamic catalog-based system that captures, enhances, and oversees the complete lifecycle of product and service orders. It efficiently handles order orchestration, data enrichment, and decomposition to ensure accurate and timely fulfillment.