--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Workplace Maintenance Management release notes # Workplace Maintenance Management release notes {#ariaid-title1} Release version: Store Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Workplace Maintenance Management release notes Workplace Maintenance Management is a ServiceNow application designed to help workplace maintenance planners efficiently manage preventive and corrective maintenance for facility assets and soft services. It provides visibility into maintenance case trends, enabling better decision-making for workplace upkeep. Show full answer Show less ## Key Features and Enhancements * **Preventive and Corrective Maintenance Planning:** Plan preventive maintenance and capture corrective actions such as spills or equipment failures. * **Maintenance Plan Management:** Improved flows for creating, tracking, and publishing maintenance plans, including support for draft states and multiple case templates. * **AI Optimization:** Introduction of an AI agent to optimize cleaning schedules and other maintenance plans based on expected attendance. * **Interactive Floor Maps:** Support for displaying floor maps when opening maintenance request catalog items across multiple languages. * **Dashboard and Analytics:** A dedicated maintenance management dashboard tracks preventive versus corrective case trends, with added user journey analytics. * **Localization and Accessibility:** Date formats are now localized correctly; keyboard shortcuts and accessibility issues have been addressed. * **Role-Based Access:** Access to the Maintenance Management module in Workplace Central is controlled via roles, with adjustments made to role assignments for security and access control. ## Fixes and Performance Improvements * Resolved issues with schedule duplication, incorrect time zone handling, and filtering in maintenance plans and case creation. * Enhanced performance when creating maintenance plans containing large item sets. * Fixed UI glitches including calendar auto-refresh, alert formatting, and case visibility in calendar views. * Security improvements and removal of deprecated tables with migration to new tables for service configurations. * Improved system stability by fixing errors such as 'Page not found' and ensuring proper localization and date validation. ## Practical Impact for ServiceNow Customers With these enhancements and fixes, ServiceNow customers using Workplace Maintenance Management can expect a more reliable, user-friendly experience with improved scheduling accuracy, better visibility into maintenance operations, and optimized resource utilization through AI-driven scheduling. The application's localization, accessibility, and security updates ensure compliance with enterprise standards and provide a seamless integration with Workplace Central. Version history for the Workplace Maintenance Management application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.11.5 - July 2026 : Fixed: Date formats in Workplace Maintenance Management are now localized correctly, respecting regional formatting preferences instead of displaying a hardcoded format. Version 1.11.0 - June 2026 : Changed: Workplace cases now open the record-page in Workplace Central. Version 1.10.9 - April 2026 : Increasing version number to align with the releases. Version 1.10.5 - March 2026 : * Fixed: * Opening the Maintenance Request catalog item did not show the interactive floor map for all languages. * Performance improvements when creating maintenance plans with a large set of items. Version 1.10.1 - December 2025 : * Fixed: * Maintenance plan records are not getting filtered when searching for a keyword in copy schedule pop up * Preventive maintenance cases do not open on the correct time * Maintenance Plan issues: Last Completion Time shows prematurely on schedule edit, and generated maintenance cases are missing from the Overview page. Version 1.9.1 - September 2025 : * New: New AI Agent to optimize cleaning schedules and other other maintenance plans based on expected attendance. * Fixed: Schedules could not be copied as the dropdown is showing as empty when clicking on it. Version 1.8.1 - August 2025 : Fixed: Unable to copy an existing schedule to a new maintenance plan. Version 1.7.0 - May 2025 : * Changed: Workplace Maintenance Management dashboard list views have been relocated to the common page within Workplace Central. * Fixed: Scheduling was generating duplicate records in Workplace Maintenance Management. {#store-rn-wsd-maintenance-mgmt__latest-store-rn-wsd-maintenance-mgmt} {#store-rn-wsd-maintenance-mgmt__latest-store-rn-wsd-maintenance-mgmt} Version 1.6.0 - February 2025 : Fixed bug related to Submit a Maintenance Request record producer. Version 1.5.0 - November 2024 : Fixed a few Accessibility and Security issues. Version 1.4.3 - August 2024 : Fixed: Minor issues related to UI and plan records dates. Version 1.4.0 - May 2024 : * New: * You can now publish maintenance plans that are saved in Draft state. * Demo data has been added for maintenance cases and services. * Fixed: * The issue with case creation in cases of canceled maintenance plans has been fixed. * A few maintenance cases did not appear in the calendar view for specific date formats. This has been fixed now. * Maintenance cases were generated for maintenance plans with end dates that were past the due date. This has been fixed now. Version 1.3.1 - February 2024 : * New: * Support for multiple case templates * New table "Workplace Maint Plan Service Configurations" to store the service configurations * New table Workplace Maintenance Plan Record * Introduced Appsee Analytics user journey tracking New Maintenance Plan creation flow and Tracking a Maintenance Plan flow * Changed: Scheduled job that generates cases picks the appropriate service configuration for a plan record * Fixed: * Time zone issues while generating plan records * Time zone issues in the scheduled job that generates cases * Removed: Deprecated table Workplace Maintenance Schedule Service (Workplace Maint Plan Service Configurations table to be used in its place). Fix script migrates records to the new table. Version 1.0.13 - November 2023 : Fixed: Issues related to creation of maintenance plans and schedules. Version 1.0.10 - August 2023 : Fixed: Security and Performance issues. Version 1.0.6 - May 2023 : New: New Maintenance Management Dashboard to track preventive versus corrective maintenance case trends. Version 1.0.4 - March 2023 : * Fixed: * UI fixes: * My Plans widget name fixed. * Calendar view auto refreshes when a new schedule or case is added. * Formatting Alerts on the UI. * Fixed the 'Page not found' error when clicking a maintenance plan link from schedule. * Date validations. * Filters and Settings in Maintenance Cases related list. * Error Messages. {#store-rn-wsd-maintenance-mgmt__ul_pzm_m4m_pwb} * Roles: * The enterprise_asset_editor role was removed from sn_wsd_maintenance.writer role. * The availability of the Maintenance Mgmt module in Workplace Central is driven by roles. {#store-rn-wsd-maintenance-mgmt__ul_nnw_bpm_pwb} * Accessibility: * Key board short cuts fixed. {#store-rn-wsd-maintenance-mgmt__ul_mvv_5pm_pwb} * Security fixes: Some security fixes. {#store-rn-wsd-maintenance-mgmt__ul_ssy_l4m_pwb} {#store-rn-wsd-maintenance-mgmt__ul_wx4_l4m_pwb} Version 1.0.3 - February 2023 : ServiceNow Workplace Maintenance Management enables workplace maintenance planners to plan for preventive maintenance for facilities assets (chairs, etc.) and soft services like house-keeping, etc. At the same time, there is a provision to capture corrective or reactive maintenance like spills or messes or other breaks. Provide visibility into the preventive v/s corrective cases and associated trend and enables better decision making.