Enterprise Employee Experience Pack release notes

  • Release version: Store
  • Updated February 17, 2021
  • 2 minutes to read
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    Summary of Enterprise Employee Experience Pack Release Notes

    The Enterprise Employee Experience Pack, available on the ServiceNow Store, assists organizations in managing employee transitions back to the workplace following emergencies. It includes features designed to streamline the return to work process, ensuring employee safety and compliance with legal obligations.

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    Key Features

    • Return to Workplace - Lifecycle Event: Supports employees returning on-site with tasks for reserving spaces, health verification, PPE requests, and daily contact logs when paired with other Safe Workplace applications.
    • Return to Workplace - Campaigns: Provides communication tools, such as portal banners and notification emails, to keep employees informed about the return process.
    • Location Readiness Lifecycle Event: Guides teams through reopening work locations, requiring the ServiceNow Workplace Safety Management application.
    • Knowledge Articles: Includes four sample articles for employee reference.

    Key Outcomes

    Organizations leveraging this pack can enhance employee readiness and safety during the transition back to the workplace. However, it is crucial that organizations tailor templates to meet specific legal requirements, as ServiceNow does not provide legal advice or guarantee compliance with laws and regulations.

    Government agencies must ensure compliance with their internal guidelines and bear responsibility for any associated costs. The use of this application does not alter existing obligations for ServiceNow software.

    Version history for the Safe Workplace Enterprise Employee Experience Pack on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.2.1 - February 2021
    Fixed: Addressed an issue where the Enterprise Employee Experience Pack had a reference to a table that may not exist
    Version 1.2.0 - January 2021
    Fixed: Update to ensure compatibility for an optional integration with the ServiceNow Workplace Core application
    Version 1.1.2 - August 2020
    New: Localization for features from the July 23 release
    Version 1.1.1 - July 2020
    • This initial release provides the following configurations for a ‘Return to Workplace’ use case for organizations who are reopening locations to employees after a health crisis or similar emergency.
      • Return to Workplace - Lifecycle event: Guides employees who are returning to work on-site after working from home for an extended period. When other ServiceNow Safe Workplace applications are also installed, additional employee tasks are included in the workflow: reserving a shift or space, completing health verification, requesting PPE, and completing a daily contact log.
      • Return to Workplace - campaigns: Includes a portal banner and notification email content before and after a return date to keep employees informed and engaged on the changing process. For added flexibility, you can use 2 styled content items instead of portal banners for added flexibility.
      • Lifecycle event for location readiness: Guides a work site lead and cross-departmental teams through the process of reopening a work location or area. The ServiceNow Workplace Safety Management application is required for this feature.
      • 4 sample knowledge articles for employees.

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.