Issue Auto Resolution for HR release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Issue Auto Resolution for HR application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.0 - June 2026
    New: Updated modal UIs in Now Assist for HRSD for Accessibility (WCAG 2.2 AA requirements) - Zoom 400% and reflow
    Version 4.0.3 - June 2024
    Fixed security issues.
    Version 4.0.0 - August 2023
    • New:
      • Updated criticality model for better accuracy
      • Recommend Topic/Dialog flows to auto-resolve noncritical cases;(limited availability only)
      • Updated recommendations preview on Email
    Version 3.0.0 - February 2023
    • New:
      • Simplified Login Experience: This feature will allow users to access the recommended portal link without credentials through MFA, benefiting deskless/non-office workers (Limited Time authentication to be pre-installed)
      • Agent Feedback: This feature allows agents to provide criticality feedback to HR Cases which can immensely help improve the ML models
    • Changed: IAR Configuration: New Language model, pre-processing, and post-processing extensions have been added to the configuration and are active by default.
    Version 2.0.0 - November 2022
    This version includes IAR for HR Dashboard feature
    Version 1.0.1 - August 2022
    Issue Auto Resolution for HR enables AI-powered HR case resolution and escalation using pre-trained models. The application provides capabilities to auto-resolve high-volume, non-critical HR cases and escalate sensitive or critical cases for agent assistance.