---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Issue Auto Resolution for HR release notes

# Issue Auto Resolution for HR release notes {#ariaid-title1}

Release version: Store  
Updated June 11, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Issue Auto Resolution for HR application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 4.1.0 - June 2026
:   New: Updated modal UIs in Now Assist for HRSD for Accessibility (WCAG 2.2 AA requirements) - Zoom 400% and reflow

Version 4.0.3 - June 2024
:   Fixed security issues.{#store-rn-hr-issue-auto-resolution__latest-store-rn-hr-issue-auto-resolution}
{#store-rn-hr-issue-auto-resolution__latest-store-rn-hr-issue-auto-resolution}

Version 4.0.0 - August 2023
:
    * New:
      * Updated criticality model for better accuracy
      * Recommend Topic/Dialog flows to auto-resolve noncritical cases;(limited availability only)
      * Updated recommendations preview on Email
      {#store-rn-hr-issue-auto-resolution__ul_wjt_qb1_2yb}

Version 3.0.0 - February 2023
:
    * New:
      * Simplified Login Experience: This feature will allow users to access the recommended portal link without credentials through MFA, benefiting deskless/non-office workers (Limited Time authentication to be pre-installed)
      * Agent Feedback: This feature allows agents to provide criticality feedback to HR Cases which can immensely help improve the ML models
    * Changed: IAR Configuration: New Language model, pre-processing, and post-processing extensions have been added to the configuration and are active by default.
    {#store-rn-hr-issue-auto-resolution__ul_ffc_2sy_fwb}

Version 2.0.0 - November 2022
:   This version includes IAR for HR Dashboard feature

Version 1.0.1 - August 2022
:   Issue Auto Resolution for HR enables AI-powered HR case resolution and escalation using pre-trained models. The application provides capabilities to auto-resolve high-volume, non-critical HR cases and escalate sensitive
    or critical cases for agent assistance.