Partner Relationship Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Partner Relationship Management release notes

    Partner Relationship Management (PRM) is a ServiceNow application designed to enhance how enterprises engage and collaborate with their partner ecosystems. It provides a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle, enabling real-time visibility into partner performance and personalized engagement. The partner portal simplifies partner interactions by consolidating enablement, insights, and transaction workflows, fostering stronger, strategic relationships and supporting partner growth and value creation.

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    Key Features and Enhancements by Version

    • Version 7.0.0 and 6.0.0 (June 2026, Zurich): Minor enhancements including updates to the portal background header image, improved navigation to Quotes within the portal, and refreshed partner overview lists.
    • Versions 5.1.0 and 4.1.0 (May 2026, Zurich): Updated navigation paths in the Partner portal, changed default business type function to "Sales & Service," and implemented security upgrades.
    • Versions 5.0.1 and 4.0.1 (March 2026, Australia): Added a properties module under PRM in the application navigation, fixed partner overview defects and performance issues, updated terminology from "Business Location" to "Business organisation," and improved portal navigation.
    • Version 3.1.0 (January 2026): Added a Quote related list in the partner overview and introduced a properties module under PRM navigation.
    • Version 3.0.0 (December 2025): Configured criteria for partner program and relationship tables, added new list and form views, related lists to channel partner, enhancements to the partner overview page, and partner program relationship table updates.
    • Version 2.1.0 (August 2025): Enabled Workspace access and Partner 360 view for enterprise users, updated channel partner-related tables to ensure data consistency, and improved UI/UX for Partner Portal and Workspace.
    • Version 2.0.0 (May 2025): Initial release introducing PRM’s comprehensive capabilities for managing partner engagement and collaboration across teams with unified workspaces and partner portals.

    Practical Benefits for ServiceNow Customers

    By leveraging PRM, ServiceNow customers can expect:

    • Streamlined management of partner relationships and lifecycle through a unified platform.
    • Improved partner engagement with personalized program segmentation and real-time performance insights.
    • A simplified, intuitive partner portal that consolidates enablement, insights, and transactional workflows.
    • Ongoing enhancements improving navigation, security, and usability to support evolving business needs.
    • Consistent and accurate partner data through improved entity mappings and updated business terminology.

    These capabilities help enterprises strengthen their partner ecosystems, drive partner growth, and enhance collaboration efficiency.

    Version history for the Partner Relationship Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.0.0 - June 2026
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview, and so on
    Version 6.0.0 - June 2026 (Zurich)
    • Minor enhancements:
      • Updates to portal background header image
      • Navigation to Quotes in portal
      • List refresh in partner overview etc.,
    Version 5.1.0 - May 2026
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 4.1.0 - May 2026 (Zurich)
    • Changed:
      • Updated navigations paths in the Partner portal
      • Changed default business type function to "Sales & Service"
    • Security upgrades
    Version 5.0.1 - March 2026 (Australia)
    • New: Added properties module under PRM in app navigation
    • Fixed:  Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 4.0.1 - March 2026
    • Fixed: Fixed partner overview defect for Y.
    • Fixed performance issue in screen condition.
    • 'Business Location' is updated to 'Business organisation'
    • Updates to portal navigation.
    Version 3.1.0 - January 2026
    • New:
      • Added Quote related list in partner overview
      • Added properties module under PRM in app navigation
    Version 3.0.0 - December 2025
    • New:
      • Configured Criteria to partner program and partner program relationship tables
      • List  and form views for new entities
      • Addition of new related lists to channel partner Changed
      • Updates to partner overview page
      • Updates to partner program relationship tableFixedNARemovedNA
    Version 2.1.0 - August 2025
    • New:
      • Workspace access for enterprise users.
      • Partner 360 view for enterprise users.
      • Updates to the channel partner, program and partnership table fields.
      • Map and configure the channel parter record entities to the company record to ensure consistency between the two records.
      • Enterprise users can track sold products and install base.
    • Fixed: Improved UI/UX for Partner Portal and Workspace.
    Version 2.0.0 - May 2025
    • Partner Relationship Management (PRM) transforms how enterprises engage and collaborate with their partner ecosystem. PRM will deliver a unified workspace for sales, delivery, marketing, and operations teams to manage the entire partner lifecycle.
    • With PRM, organizations gain real-time visibility into partner performance, can personalize engagement based on partner programs and segment, and foster stronger, more strategic relationships.
    • Partners will benefit from a simplified portal experience that brings together enablement, insights, and transaction workflows, allowing them to focus on growth and value creation for themselves and the enterprise.