---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Conversational Integration with Line release notes

# Conversational Integration with Line release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Conversational Integration with Line on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-csm-conversational-integration-line__section_hmv_wbc_npb}

Version 2.0.8 - March 2026
:
    * Fixing defects and Unit tests.
    * Granular Admin Directive changes for va-line-messenger-adapter (#66)
    {#store-rn-csm-conversational-integration-line__ul_yzy_yxw_l3c}

Version 2.0.0 - August 2021
:
    * New:
      * Agent-initiated conversations
      * System-initiated conversations
      * Consumer-grade search experience via AI Search application
      {#store-rn-csm-conversational-integration-line__ul_fx5_vvg_mqb}
    {#store-rn-csm-conversational-integration-line__ul_wdz_vf2_xpb}{#store-rn-csm-conversational-integration-line__latest-store-rn-csm-conversational-integration-line}
{#store-rn-csm-conversational-integration-line__latest-store-rn-csm-conversational-integration-line}

Version 1.0.4 - June 2021
:   Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.

Version 1.0.3 - May 2021
:   Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.
{#store-rn-csm-conversational-integration-line__dl_imv_wbc_npb}