Employee Profile release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Employee Profile release notes

    The Employee Profile application on the ServiceNow Store is continuously updated to enhance functionality, security, and user experience. It enables organizations to manage and display detailed employee information through configurable profiles with support for various integrations and personalization features.

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    Key Features and Updates

    • Configuration and Personalization: Admins can organize employee information using configurable tabs and widgets, controlling visibility based on user roles such as employee, manager, or everyone. Employees can personalize their public profiles and visibility settings.
    • Profile Content Enhancements: Inclusion of new fields and related tables such as Employment History, Education and Training, Languages Spoken, and a Profession tab for professional profiles on Employee Center.
    • Integration and Communication: Actions like connecting via emails and calls are configurable on profiles, with Microsoft Teams presence indicators added to improve collaboration.
    • Security and Bug Fixes: Regular fixes address access issues, UI problems, security vulnerabilities (such as ACL bypass), and compatibility with dependent applications to ensure a secure and stable environment.
    • Advanced Capabilities: Support for dotted-line reporting relationships in organizational charts, AI/ML-driven similar user data models for content recommendations, and profile summary APIs aligned with the HR persona framework.
    • UI and Accessibility Improvements: Enhanced user interfaces to support multiple portals, removal of duplicate entries, and responsiveness improvements for varied devices including tablets.

    What Customers Can Expect

    ServiceNow customers implementing Employee Profile can expect a flexible and secure platform to manage comprehensive employee data, tailored to their organizational requirements. Frequent updates ensure compatibility with the latest ServiceNow platform versions and dependent applications, while new features enhance collaboration, personalization, and data visibility. The application supports both employee self-service and administrative control, enabling improved employee engagement and streamlined HR operations.

    Version history for the Employee Profile application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.1 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.8 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.7 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 13.6.6 - May 2026
    Added the RCA and fixed the defects.
    Version 13.6.3 - March 2026
    Fixed issues with accessing Employee Profile from the portal.
    Version 13.5.2 - February 2026
    Updated to support the latest version of the dependent apps.
    Version 13.5.1 - January 2026
    Fixed Employee Profile access issues.
    Version 13.5.0 - December 2025
    Updated to support the latest version of the dependent app.
    Version 13.3.2 - September 2025
    [Security Bug Fix] Resolved ACL Bypass in ep_UtilsSNC caused by GlideRecord Usage.
    Version 13.3.1 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 13.1.3 - June 2025
    • Resolved the following bugs:
      • Users were unable to encrypt attachments with the sn_employee.admin role after upgrading to Xanadu.
      • Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.
    Version 13.1.2 - May 2025
    • Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar employee profiles.
    • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
    Version 13.0.2 - February 2025
    • Fixed bugs that impacted the user interface, including:
      • Removing duplicate menu items from drop-down lists.
      • Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.
    Version 12.1.1 - November 2024
    Fixed user interface, accessibility, and security issues.
    Version 12.0.2 - August 2024
    Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on Employee Center.
    Version 11.0.3 - May 2024
    Improved configuration to allow the employee profile to be configured differently for different portals.
    Version 10.0.1 - February 2024
    Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).
    Version 9.0.1 - November 2023
    Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of the Profile Overview widget to the Employee Profile UI across tabs.
    Version 8.0.2 - August 2023
    Skills profile was added as an extension of the employee profile.
    Version 7.0.6 - May 2023
    Changed:
    • Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.
    • Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.
    • Admins can specify which widgets an employee can personalize for their public profile.
    • Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.
    Version 4.0.2 - May 2022
    New:
    • Actions, such as connecting via emails and calls, can be configured on the employee profile page.
    • MS Teams: added presence indicator
    • Built-in image editor (rotate, zoom in/out, flip, focus) for the  profile picture and background banner.
    • HRSD customers: The HR widgets are available by default on the employee profile.
    Version 3.0.5 - February 2022
    • New:
      • An updated Employee Profile table that includes bio, preferred pronoun and more.
      • A configurable employee profile UI that lets employees view profile and work related information.
      • Employee Profile UI configuration that lets admins easily organize the information on the profile page.
      • AI/ML similar user data model based on employee profile that is used to drive content recommendations.