--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Collaboration Services release notes # Collaboration Services release notes {#ariaid-title1} Release version: Store Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Version history for the IT Service Management Collaboration Services application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 3.14.1 - September 2026 (Australia+) : * Fixed: * Starting a Microsoft Teams chat from an incident record no longer fails when the short description contains a colon (:) or other special characters. * The Start Teams Chat action on the contact card now creates chats consistently, regardless of whether the user's Teams OAuth token is already cached. {#store-rn-itsm-collaboration-services__ul_ijx_jdr_lkc} Version 3.14.0 - July 2026 (Australia+) : * Fixed: * The evaluation logic for Query Range ACLs has been updated. * Accessibility related issues. Version 3.13.3 - June 2026 : * Fixed: * A user with a comma in the name will get "and" instead of the comma. * ACLs. * Filtering of MS Teams chats not working in SOW. * External is coming against some users while importing the team's chat. * Internal fixes. Version 3.13.0 - March 2026 : * Changed: * Removed Choose your preferred chat client option from start teams chat model, from this release the redirection will always go to new web/desktop client deeplink * Optimised auto-import to reduce the number of IHub transactions during Auto-Import flow. {#store-rn-itsm-collaboration-services__ul_fmq_grl_m3c} Version 3.12.2 - December 2025 : * Fixed: * Handling refresh token revocation failure is improved for better resilience during authentication changes. * IHub Exceptions in Auto Import now allow for graceful retries before exiting, enhancing import stability. * Fixed an error in the Teams Chat portal widget. * The "Start chat" action now redirects to the new desktop client by default. * A new granular admin role, sn_tcm_collab_hook.admin, has been introduced for collaboration hooks. * Insufficient privilege error affecting the Slack integration. {#store-rn-itsm-collaboration-services__ul_bvh_zhl_mhc} Version 3.11.6 - August 2025 : * New: * Microsoft Teams Auto-import will be turned off by default for new installations. * When you start a Microsoft Teams chat, you will be automatically redirected to the new Teams client, which will be the default option. {#store-rn-itsm-collaboration-services__ul_mrn_zjv_zfc} Version 3.11.1 - May 2025 : * New: The "deny-unless" authentication ACL that only authenticated users can access tables related to collaboration services. This significantly improves the security of the data and prevents unauthorized access. * Fixed: * Stabilized the auto-import process, reducing the occurrence of errors and ensuring that attachments are consistently imported without interruptions. * Download process for pasting the images is stabilized, ensuring that images are consistently and accurately downloaded without any interruptions. * The dynamic translation feature is improved to provide more accurate and contextually appropriate translations for imported messages. {#store-rn-itsm-collaboration-services__ul_gby_4bd_1fc} {#store-rn-itsm-collaboration-services__latest-store-rn-itsm-collaboration-services} {#store-rn-itsm-collaboration-services__latest-store-rn-itsm-collaboration-services} Version 3.10.9 - March 2025 : Fixed: Internal build related artifact. Version 3.10.7 - February 2025 : * Fixed: * Issues with emoji in auto import. * Error handling in MS Teams Auto-Import functionality. * Picker Search is failing while searching for users. * Error when opening reassigned chat. {#store-rn-itsm-collaboration-services__ul_abw_q2g_zdc} Version 3.10.6 - November 2024 : * Fixed: * Chat title was empty in title with newlines. * Unable to start chat with unverified users. * Issues with Automatic Import. * Other fixes. Version 3.10.5 - August 2024 : Minor fixes. Version 3.10.3 - May 2024 : Minor fixes. Version 3.9.1 - February 2024 : Minor fixes. Version 3.9.0 - November 2023 : * Fixed: * * Component accessibility related issues with the Microsoft Teams chat components. * Fixed issue related to auto import failing on final poll of messages. * Fixed issue related to Start Microsoft Teams Chat. * Other minor bug fixes. Version 3.8.4 - August 2023 : * Fixed: * Chats are not imported correctly from Microsoft Teams on the incident in Service Portal. * Importing messages from Microsoft Teams. * Importing the messages from Slack channel's tab in user profile. Version 3.8.2 - May 2023 : * New: Added search based on User ID when starting a Microsoft Teams chat on Agent Workspace. * Fixed: * Fixed issue with starting Microsoft Teams chat when trying to add any recommended user with empty email. * Other minor bug fixes. Version 3.8.0 - February 2023 : * New: * Implemented the auto import of chat messages from Zoom to ServiceNow. * Implemented the support for the re-assignment flows, which is when the assignee of the ticket is changed, the new user gets added to the Zoom Team chat automatically. * Support for nested replies in auto import for Zoom Team chat. * Handled the auto close/closure conditions of the ticket and importing the messages from Zoom for one last time. {#store-rn-itsm-collaboration-services__ul_i25_gwb_hwb} Version 3.7.3 - January 2023 : * New: Zoom Team Chat * Fixed: A minor issue in the True-up is fixed. Version 3.7.0 - November 2022 : Added support for Zoom Team Chat. Version 3.6.1 - August 2022 : * New: * Added framework support for: * Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center. * Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant. {#store-rn-itsm-collaboration-services__ul_fkv_5qz_g5b} {#store-rn-itsm-collaboration-services__ul_cls_5qz_g5b} * Changed: Minor fixes. {#store-rn-itsm-collaboration-services__ul_ixc_wqz_g5b} Version 3.5.1 - May 2022 : New: Added framework support for fetching user presence in Teams for Request Based Chat.{#store-rn-itsm-collaboration-services__LatestCollabTaskComm} {#store-rn-itsm-collaboration-services__LatestCollabTaskComm} Version 3.4.1 - February 2022 : * New: Added support to customize User Principal Name (UPN) field as defined in Microsoft Azure portal instead of using sys_user.email field for a user. * Fixes. {#store-rn-itsm-collaboration-services__ul_ugz_3ln_jsb} Version 3.2.5 - November 2021 : Fixes Version 3.2.3 - September 2021 : * New: * Added support for Microsoft Teams changes * Request Based Chat * Request based chats can now be imported automatically, saving agents time on each ticket. * Added Start Chat action to Catalog tasks. {#store-rn-itsm-collaboration-services__ul_gty_4ww_wqb} {#store-rn-itsm-collaboration-services__ul_cnz_nww_wqb} * Fixes {#store-rn-itsm-collaboration-services__ul_vdw_nww_wqb} Version 3.1.7 - June 2021 : * New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration. * Minor fixes {#store-rn-itsm-collaboration-services__ul_r3d_jvj_p4b} Version 3.0.4 - February 2021 : Added Slack and MS Teams notification and Chat Collaboration on Major Incidents and Incident Communication Plans. Version 2.0.10 - December 2020 : Minor fixes Version 2.0.5 - November 2020 : * New: Added support for Microsoft Teams for task-based collaboration * Changed: Renamed 'Collaboration Services for Task Management' as 'Collaboration Services' * Removed: Removed dependencies on Task Communications Management and Major Incident Management {#store-rn-itsm-collaboration-services__ul_zh4_n3y_xnb} Version 1.0.3 - July 2019 : Fixed: Group contacts in an existing ICP record were not added to a Slack channel if ICT was added at a later point in time (PRB1343447) Version 1.0.2 - May 2019 : Initial release of Collaboration Services for Task Communications Management. {#store-rn-itsm-collaboration-services__dl_c5s_mdt_wpb}