Foundation Data Sync for Providers release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Foundation Data Sync for Providers release notes

    Foundation Data Sync (FDS) for Providers is a ServiceNow application designed to enable structured, scheduled sharing of foundational data from provider instances to consumer instances. This synchronization ensures that consumer instances have consistent, accurate, and up-to-date data supporting improved service delivery and operational alignment. FDS covers all CMDB tables plus key non-CMDB tables such as Asset, User, Group, Location, Company, and Department. The application supports scheduled data synchronization frequencies including daily, weekly, or monthly.

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    Key Features and Improvements

    • Data Synchronization Enhancements: Improved syncing of Knowledge Base articles between instances, bi-directional data sync from consumer to provider, and automated field mapping for streamlined data integration.
    • CMDB Integrity and Compliance: Preservation of sys IDs to reduce data inconsistencies, automatic creation of CI dependency relationships on destination instances, and restricted data sync from non-production to production environments for CMDB tables to improve compliance.
    • Connection Reliability and Error Handling: Resolved permission issues affecting inbound transform execution, retention of connection entitlements after interruptions, enhanced onboarding error messaging with clear recovery actions, and improved retry behavior during onboarding and offboarding.
    • Service Exchange Enhancements: Introduction of the Service Exchange Center featuring a unified Health Dashboard with heartbeat monitoring, accurate connection status, advanced search/filtering, centralized issue tracking with validation and resolution, and renamed Service Bridge to Service Exchange.
    • Attachment and Task Handling: Improved handling of inbound email attachments, resilience against malformed attachments causing RPS failures, provider-to-consumer remote task variable updates, and maintenance of accurate Remote Choice values.
    • Documentation and Localization: Restructured Service Exchange documentation and added language translations to support broader user adoption.

    What Customers Can Expect

    • Reliable Data Sharing: Enhanced mechanisms ensure foundational data such as CMDB and related assets are consistently synchronized with minimal data loss or inconsistency.
    • Operational Visibility: The new Health Dashboard and connection monitoring tools provide clear insights into synchronization status and connection health, enabling proactive management.
    • Streamlined Onboarding and Maintenance: Automated onboarding with secure registration and comprehensive validations reduces manual effort and errors during setup and ongoing operation.
    • Improved Compliance and Security: Controls on data sync direction and environment restrictions help maintain compliance with organizational policies.
    • Better User Experience: Clear error messages and recovery options during onboarding and operation improve usability and reduce downtime.

    Version history for the Foundation Data Sync for Providers application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.18 - June 2026
    • Improved capabilities:
      • Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances.
      • Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps.
      • Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source.
      • Improved compliance through restricted data sync from non production instances to production instances for CMDB tables.
    Version 2.3.15 - May 2026
    • Fixed:
      • Inbound Transform Execution
        • Resolved an issue where inbound transforms could fail to execute due to permission-related constraints, ensuring reliable data ingestion and processing.
      • Connection Entitlements Retention
        • Fixed a condition where entitlements could be lost after a connection was interrupted and later re-established. Entitlements are now consistently preserved across reconnections.
      • Improved Onboarding Error Handling
        • Enhanced onboarding behavior so that, if an error occurs in an onboarding flow, a clear error message is presented instead of the process remaining in a “Work in Progress” state.
    Version 2.2.13 - April 2026 (Australia)
    • New:
      • Added translations
      • Change name from Service Bridge to Service Exchange
    Version 2.3.12 - March 2026
    • New:
      • Service Exchange Center
        • Introduced the unified Health Dashboard for improved visibility into connections through a new Heartbeat capability, more accurate connection status, enhanced search and filtering, and centralized issue tracking with validation and resolution.
      • Automated Onboarding
        • Delivered automated Consumer–Provider onboarding with secure registration, automated pre‑ and post‑onboarding suite validations, improved retry and timeout handling including one‑sided consumer offboarding, and clearer onboarding states with actionable error messaging and recovery.
      • Service Exchange Core
        • Improved transport reliability, strengthened Remote Task error handling, enabled provider‑to‑consumer task variable updates, and ensured Remote Choice values remain accurate.
      • Foundation Data Sync
        • Added bi‑directional data sync from Consumer to Provider, improved attachment handling, introduced automated field mapping, and enhanced visibility into offerings, subscriptions, and revisions.
      • Documentation
        • Restructured Service Exchange documentation.
    • Fixed:
      • Improved resilience of RPS outbound (PRB1918189)
      • RPS connection failures caused by malformed attachments (PRB1969541)
      • Additional comments are not updated as expected (PRB1984220)
      • Improved retry behavior during onboarding and Offboarding (PRB1925551)
      • Corrected CI sync behavior after initial payload (PRB1961406)
      • Improved handling of inbound email attachments (PRB1920319)
      • Resolved Clone script conflicts (PRB1966599)
    Version 2.2.5 - September 2025
    • Foundation Data Sync (FDS) enables the structured, periodic sharing of data from provider to consumer instances. It ensures that consumers have access to accurate, up-to-date foundational data from providers, supporting better service delivery and operational alignment.
    • FDS is a data synchronization mechanism that enables a provider instance to share foundational data with consumer instances on a scheduled basis, such as daily, weekly, or monthly.
    • FDS supports all CMDB tables and the following non-CMDB tables: Asset, User, Group, Location, Company, and Department.