---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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    - store

ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

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---

# ServiceNow Otto for PSDS release notes

# ServiceNow Otto for PSDS release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow Otto for PSDS application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.5.3 - September 2026
:   Updated: Migration of application to fluent

Version 2.5.0 - August 2026
:   ServiceNow Otto Rebranding

Version 2.2.2 - June 2026
:
    * Multilingual Enhancements
    * ICM Case Narrative Ai Agent Support
    {#store-rn-csm-now-assist-public-sector-digital-services__ul_j5f_fdp_ljc}

Version 2.1.1 - April 2026
:   ServiceNow is transitioning all SKUs to product tier packaging with three tiers: Foundation, Advanced, and Prime. This app was updated to add relevant subscription metadata for supporting this transition

Version 2.0.3 - March 2026
:
    * New:
      * Investigative case summarization
      * Investigative case narrative refinement
      * Document screening

Version 1.2.4 - December 2025
:
    * Now LLM LTS Support
    * Java 21 Compliant
    * Security Directive Compliance
    {#store-rn-csm-now-assist-public-sector-digital-services__ul_wmj_1zg_nhc}

Version 1.1.4 - November 2025
:   Added Fee Waiver Justification Skill

Version 1.1.3 - October 2025
:   Performance Improvements

Version 1.1.2 - September 2025
:   Changed Dependencies.

Version 1.1.1 - August 2025
:   Dependency version changes.

Version 1.1.0 - February 2025
:
    * Now Assist for AI search: Single-turn capability for legislation/policy summarization; agent-facing
    * Now Assist Chat Summarization: Agent facing chat summarization
    {#store-rn-csm-now-assist-public-sector-digital-services__latest-store-rn-csm-now-assist-public-sector-digital-services}
{#store-rn-csm-now-assist-public-sector-digital-services__latest-store-rn-csm-now-assist-public-sector-digital-services}

Version 1.0.1 - August 2024
:   Now Assist for PSDS enables government agencies to condense case records into short summaries using the case summarization skill. Agents can use the resolution
    summarization skill to generate resolution information for a government case type, propose the resolution to the constituent/business contact, and add the information directly to the case record. Now Assist for PSDS brings
    generative AI case summarization and resolution notes generation into the Public Sector Digital Services experience.