Field Service Contractor for mobile release notes

  • Release version: Store
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Field Service Contractor for mobile release notes

    The CSM Field Service Contractor mobile application on ServiceNow enables contractor agents to manage work assignments and debrief tasks effectively. It provides capabilities for contractor managers to oversee open tasks and reassign them as necessary. The latest updates enhance functionality and address previous issues to improve user experience.

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    Key Features

    • Version 4.8.5: Fixed duplicate task assignment notifications for external agents.
    • Version 4.8.3: Introduced retake options for Smart Assessment questionnaires and the ability to preview and sign Work Summary PDFs at the work order task level.
    • Version 4.6.1: Enhanced asset management capabilities with "Use" and "Remove Part" actions, and the ability to swap parts.
    • Version 4.6.0: Implemented task dependency validation workflows within the Contractor Mobile app, blocking task starts if predecessor tasks have not been completed.
    • Version 4.4.0: Allowed enabling or disabling questionnaires based on Field Service Configuration.
    • Version 4.1.1: Included notifications to contractor managers for marketplace requests and improved task review processes.
    • Version 4.0.0: Enabled contractors to engage with marketplace requests, including accepting, rejecting, and providing estimates.
    • Version 3.0.0: Added search functionalities for work orders, inventory workflows, and native questionnaires.
    • Version 2.0.0: Introduced signature capture post-task closure and the ability to preview work summaries.
    • Version 1.0.1: Launched the app with basic functionalities for managing assignments and task debriefs.

    Key Outcomes

    These updates enhance operational efficiency for contractor agents by streamlining task management, improving communication, and integrating asset management capabilities. By utilizing these features, users can expect better coordination and reduced errors in task handling, ultimately leading to improved service delivery and customer satisfaction.

    Version history for the CSM Field Service Contractor for mobile application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.8.5 - March 2026
    • Fixed:
      • Corrected task assignment notifications to ensure external agents receive a single notification.
      • This addresses an issue where duplicate notifications were sent during task assignment.
    Version 4.8.3 - March 2026
    • New:
      • Retake previously submitted Smart Assessment questionnaires for Work order tasks in Needs Information state.
      • Preview and sign Work Summary PDF at wok order task level.
      • Use and Remove Part action to use asset actions APIs from Asset Management.
      • Capability to swap parts to replace a part with new part using the Asset Actions API.
    Version 4.6.1 - September 2025
    • Use and remove part action to use asset actions APIs from Asset Management.
    • Added swap parts action to replace a part with new part. This would also use the asset actions API
    Version 4.6.0 - August 2025
    • New:
      • Contractor Mobile: task dependency workflow improvements
      • We have introduced task dependency validations in the Contractor Mobile application when an agent performs the "Start Work" action.
    • Validation behavior:
      • Finish to Start: Agents can start work only if the predecessor task is completed. If not, an error message will be displayed and the start action will be blocked.
      • Start Together and Start to Start: Agents cannot start work if the predecessor has not started or if there are conflicts with minimum or maximum lag times. An error message will be shown.
      • If the maximum lag time has elapsed, the Agent can start work, and a work note will automatically be added to the successor task.
    • The behavior depends on whether the Advanced Task Dependency plugin is installed:
      • If the Advanced Task Dependency plugin is not installed, validations will be based on basic "Finish to Start" dependencies without considering lag times.
      • If the Advanced Task Dependency plugin is installed, validations will cover all advanced dependency types and lag time rules.
    • Note: This workflow is specific to Contractor Mobile and differs from the internal agent mobile experience. This is inline with contractor portal behavior.
    Version 4.4.0 - February 2025
    New: Enable or Disable questionnaire based on Field Service Configuration.
    Version 4.1.1 - August 2024
    • New:
      • Changes to support work configuration feature
      • Notifications to contractor manager related to marketplace requests
      • Push task to pending review sub-state when contractor closes their assigned task
        • This is part of the quality management process
    Version 4.0.0 - February 2024
    • New:
      • View list of requests pushed to marketplace where the contractors can participate
      • Respond to marketplace requests
        • Accept / Reject
        • Respond with estimate work time, duration, cost
        • Attach documents relevant to marketplace requests
      • Withdraw participation from marketplace
    Version 3.0.0 - August 2023
    • New
      • Search for work order and work order tasks
      • Inventory workflows
        • Pickup and drop off parts
        • Create and source parts
      • Native questionnaires
    Version 2.0.0 - February 2023
    • New
      • Signature capture after task closure
      • Preview work summary and capture signature
      • View recently closed tasks
      • Create work order for an asset
    Version 1.0.1 - November 2022

    This mobile application allows contractor agents to manage their work assignments and debrief tasks. Contractor managers can also use this application to view all open tasks and re-assign them to contractor agents.