Group Life Servicing release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Group Life Servicing release notes

    Group Life Servicing is a ServiceNow Store application designed to streamline group life and disability insurance policy servicing. It enables insurance carriers to deliver agile, responsive service through unified workflows that facilitate seamless data exchange among carriers, benefits administrators, and employers. The application digitizes and automates servicing processes, reducing manual effort, communication delays, and turnaround times while improving customer satisfaction.

    Show full answer Show less

    Version Highlights and Enhancements

    • Version 2.7.0 (June 2026): Added child tables for indexing financial cases, improving data management and search efficiency.
    • Version 2.6.0 (April 2026): Introduced a processor rejection flow for efficient handling of rejection scenarios; enhanced playbook and workflow utilities; improved automated field interactions with shadow DOM-piercing strategies; refined UI automation for better browser and CI compatibility.
    • Version 2.5.0 (March 2026): Strengthened field security by updating read-only options to a stricter mode.
    • Version 2.3.1 (August 2025): Expanded localization support with additional translations.
    • Version 2.2.1 (November 2024): Improved security by preventing ACL bypass through enhanced scripted conditions.
    • Version 2.2.0 (May 2024): Migrated service category data to Customer Service Management (CSM) tables and improved localization configurations.
    • Version 2.1.0 (February 2024): Fixed security issues on the portal page; migrated agent assist to updated UI layouts; upgraded platform dependencies.
    • Versions 1.3.3 to 1.0.4 (December 2023): Secured Group Life policy coverage widgets by making them private.
    • Version 1.2.1 (November 2023): Reorganized demo data into expanded model and asset classes for better data structure.
    • Version 1.2.0 (May 2023): Added UX page properties for Agent Assist and improved localization.
    • Versions 1.1.0 to 1.0.1 (February 2023 to November 2022): Enhanced contributor roles, UI actions, and fixed UI theme issues.
    • Version 1.0.0 (August 2022): Initial release focused on digitizing and automating group life insurance servicing workflows.

    Practical Benefits for ServiceNow Customers

    • Improved Efficiency: Automate processor rejection handling and service workflows to reduce manual intervention and errors.
    • Enhanced Security: Prevent unauthorized access through stricter ACLs and secure portal widgets.
    • Better User Experience: Benefit from UI improvements, localization support, and compatibility enhancements across browsers and CI environments.
    • Data Management: Leverage improved data indexing and model migrations for optimized case and service category handling.
    • Agility in Servicing: Enable end-to-end digitization that accelerates turnaround times and improves collaboration between internal and external stakeholders.

    Version history for the Group Life Servicing on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.7.0 - June 2026
    New: Added child tables for indexing for Financial Case indexed source
    Version 2.6.0 - April 2026
    • New:
      • Introduced new processor rejection flow, allowing users to handle processor rejection scenarios more efficiently.
      • Added new utility classes and support files to enhance the playbook and group life workflows.
      • Added shadow DOM-piercing strategies for more robust field interactions in automated flows.
    • Updated:
      • Enhanced the logic for clicking tabs and buttons in the playbook, ensuring compatibility with different browsers and CI environments.
      • Updated the process for marking steps complete and submitting applications, adding explicit waits and strategies to handle page refreshes and loading states.
    Version 2.5.0 - March 2026
    Updated: Updated the read-only option to 'Strict Read Only' for read-only fields
    Version 2.3.1 - August 2025
    Changed: Included additional translations to support localization for Q4.
    Version 2.2.1 - November 2024
    Changed: Prevent ACL bypass by updating the ACL scripted condition from Gliderecord to GlideRecordSecure.
    Version 2.2.0 - May 2024
    • New: Migrated data from FSO service category (sn_bom_service_definition_category) table to CSM service category(sn_csm_case_types_service_category) and relationship tables
    • Changed: Modified configuration for localization support
    Version 2.1.0 - February 2024
    • Fixed: Fixed security issue in portal page
    • Changed:
      • Migrated the agent assist page to UIB layout 3.0
      • Modified configuration for localization support
      • Upgraded snc-app-parent version to 5.1.0.16
    Version 1.3.3 - December 2023 (Vancouver)
    Fixed: Updated Group life policy coverage info service portal widget to private.
    Version 1.2.4 - December 2023 (Utah)
    Fixed: Updated Group life policy coverage info service portal widget to private.
    Version 1.0.4 - December 2023 (Tokyo)
    Fixed: Updated Group life policy coverage info service portal widget to private.
    Version 1.2.1 - November 2023
    Changed: Moved product model demo data to new model tables created in the Expanded Model and Asset Classes application.
    Version 1.2.0 - May 2023
    New:
    • Added UX page properties for the Agent Assist on Voltron record page.
    • Added localization changes.
    Version 1.1.0 - February 2023
    • Changed:
      • Updated contributor roles
      • Updated UI actions for case
    Version 1.0.1 - November 2022
    Fixed: Fixed dark theme issues
    Version 1.0.0 - August 2022
    Group Life Servicing empowers carriers to change the dynamics of group life and disability insurance policy servicing. Carriers can be agile and responsive to customers across the servicing journey with a unified workflow and frictionless exchange of data between carriers, benefits administrators, and employers. Eliminate tedious manual processes and reduce costly back-and-forth emails and phone calls with end-to-end digitization. Boost customer satisfaction, and decrease turnaround time by automating and optimizing the seamless transfer of work across internal and external stakeholders.