---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

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    - store

ft:locale :

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ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

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bundleId :

    - rnst


---

# Legal Service Delivery - Prime release notes

# Legal Service Delivery - Prime release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
Legal Service Delivery - Prime application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history {#store-rn-esm-lsd-prime__section_q5b_wrq_cjc}

Version 1.0.17 - September 2026
:   Fixed: Support for thelatest versions of dependent platform applications for the September 2026 release.

Version 1.0.14 - August 2026
:   Changed: ServiceNow Otto is the new AI experience brand. Now Assist for Legal Service Delivery is ServiceNow Otto for Legal Service Delivery.

Version 1.0.9 - June 2026
:
    * Changed: Support for upgraded versions of third party LLMs has been provided.
    * Fixed: Legal request and matter summarization now delivers improved accuracy across all supported models

Version 1.0.8 - May 2026
:
    * Changed:
      * Support for upgraded versions of third party LLMs has been provided.
      * Enhanced UI for visual clarity in AI-assisted features.
    * Fixed: The Now Assist summary card header is now displayed consistently across Legal Requests and Legal Matters while switching the records.

Version 1.0.4 - April 2026
:   Legal Service Delivery -- Prime is an application for corporate legal teams that need to accelerate business outcomes. It helps General Counsel and Legal Operations leaders do more with the same resources. It replaces
    fragmented email and spreadsheet processes with a legal front door for employee self-service featuring AI-powered request triage, configurable workflows for common legal process such as compliance, investigations, legal holds
    and more. It provides the legal team with a modern Legal Counsel Center workspace to focus on their work. It provides actionable analytics that demonstrate legal's business impact---enabling your legal team to reduce manual work,
    accelerate response times, and shift focus from administrative tasks to strategic business partnership.