Workplace Concierge release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Workplace Concierge release notes

    Workplace Concierge is a ServiceNow Store application designed to help employees optimize their on-site presence and workspace reservations to enhance team collaboration and learning. It delivers real-time insights, personalized suggestions, and mobile-friendly experiences for managing workplace presence, workspace bookings, and collaboration opportunities.

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    Key Features

    • Presence Management: Employees can set and manage in-office days, mark presence as private, and view personalized presence dashboards showing schedules, collaborators, and collaboration insights.
    • Workspace Reservation: Employees can reserve desks or workspaces through a mobile-friendly experience, including map views and personalized suggestions.
    • Collaboration Enhancements: The application provides insights into collaboration opportunities, enables adding collaborators via suggestions, and dynamically updates collaborator routines and exceptions.
    • API Support: New API endpoints have been introduced to support integration with artificial intelligence platforms.
    • Mobile Experience: Enhanced mobile experience includes editing reservations with smart suggestions and improved layout adjustments.
    • Localization and Security: Improved translation support, timezone fixes, and ongoing security enhancements ensure reliable and secure operation across regions.

    Important Fixes and Improvements

    • Resolved issues with workplace profile creation timing and presence status display across timezones.
    • Fixed display errors such as incorrect reservation dates, collaborator percentages, and dashboard insights.
    • Corrected errors related to Moment Timezone and system logs to improve stability and user experience.
    • Performance enhancements for faster loading of workplace tabs in NowMobile.
    • Updated reservable module definitions to align with Workplace Concierge installation.

    What ServiceNow Customers Can Expect

    By leveraging Workplace Concierge, customers enable their employees to better coordinate on-site presence, make informed workspace reservations, and enhance team collaboration through insightful dashboards and personalized suggestions. The application’s continuous updates focus on improving usability, mobile accessibility, integration capabilities, and security to support evolving workplace needs.

    Version history for the Workplace Concierge application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.6 - June 2026
    Fixed: Workplace profiles were created while loading the presence-page, instead of when the employee saves the presence information
    Version 1.7.1 - May 2026
    New: The introduction of new API end points to support artificial intelligence platforms
    Version 1.6.11 - April 2026
    Increasing version number to align with the releases.
    Version 1.6.7 - March 2026
    • Changed: The first day of the week property is honored when setting routines.
    • Fixed:
      • The title, rather than the name, was displayed in the "Sit near" field on the Workplace Preferences page.
      • In some cases, reservations were not displayed in the agenda view.
      • An error was displayed related to Moment Timezone for several languages on the search and workplace pages.
    Version 1.6.0 - December 2025
    • Changed:
      • The option to change my in-office plan got moved below the calendar in the mobile Workplace-experience
      • Editing a reservation in the Workplace mobile experience now also display smart suggestions
    • Fixed:
      • No error message was displayed when there was no reservable module made available for the mobile Workplace-experience
      • Corrected the value from "workplace_experience" to "workplace experience" in the reservable module definition when Workplace Concierge is installed
      • Performance enhancements when loading the Workplace-tab in NowMobile
      • Security fixes
    Version 1.5.4 - September 2025
    Fixed: The presence status was not displayed on the workplace page in certain timezones.
    Version 1.5.1 - August 2025
    New: Employees can set their in-office days in the In-office preferences in the new Workplace experience on NowMobile.
    Version 1.4.2 - May 2025
    • New: Employees can reserve a workspace (desk) using the new mobile Workplace experience. They can reserve workspaces using personalized suggestions, view planned workspace reservations, or view the space on the map using the Workplace Location Directory experience on the employees' mobile.
    • Fixed: An incorrect entry was added to the system logs when an employee created a reservation without a workplace profile.
    Version 1.3.1 - February 2025
    Fixed: Improved support for translations.
    Version 1.3.0 - November 2024
    • Fixed:
      • Creating a reservation for a specific date displayed the reservation over two days.
      • When visiting another location, the employee was notified incorrectly about reserving a space on their remote day.
      • The collaborator percentage was not updated when any collaborators change their routine.
      • An incorrect insight was displayed on the dashboard when the employee set an exception to visit another location and created a reservation for that day.
      • In some cases, the current date on the dashboard was incorrectly displayed.
      • Security fixes
    Version 1.2.0 - August 2024
    • Fixed:
      • An error was displayed in the presence dashboard for recurring reservations. This has been fixed.
      • Remote exceptions were not cancelled when changing the routine. This has been fixed.
      • Security fixes
    Version 1.1.3 - May 2024
    • New:
      • Employees can make their workplace presence information private
      • New presence dashboard with personalized information that highlights schedules and collaborators and makes exceptions on the spot
      • Show personalized insights on collaboration opportunities on the presence dashboard
    • Changed: Use suggestions to add collaborators
    Version 1.0.2 - February 2024

    ServiceNow Workplace Concierge provides employees with real-time insights to optimize their on-site presence in the workplace with their co-workers to improve team collaboration and learning.