Team Performance release notes
Version history for the ITSM Team Performance application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 202603.0.0 - March 2026
- Fixed: PRB1990164 - When adding KPIs to a KPI group of type 'teams' the search icon shows KPIs of all types, instead of only showing KPIs where assigned_to or assignment_group is added as a break down.
- Version 202601.0.2 - January 2026
- Changed: Deprecated process mining / optimization from WFO (workforce optimization)
- Fixed:
- PRB1916913 - team performance manager role are now able to add KPIs to KPI groups
- PRB1940347 - KPI records for the monthly frequency indicator are now available in DPM
- Version 202507.0.2 - August 2025
- Minor bug fixes.
- Version 7.2.3 - February 2025
- Fixed: On a KPI record, the display aggregate fields are now hidden when latest score = true, as latest score is never an aggregate.
- Version 7.2.1 - November 2024
- Minor bug fixes.
- Version 7.1.5 - August 2024
- Minor bug fixes and family compatibility upgrades.
- Version 7.1.0 - February 2024
- Minor fixes.
- Version 7.0.1 - November 2023
-
- Changed:
- Reduce number of process mining projects, by creating only one project for one KPI group and table combination.
- Minor performance improvements.
- Minor fixes.
- Changed:
- Version 5.1.15 - September 2023 (Utah)
- Fixed: Issue where Applicable groups were not honored on the Teams module.
- Version 6.0.1 - August 2023
- Changed: Using a default template for Process Mining.
- Version 5.1.14 - August 2023
- Fixed: Issue related to the latest score for Digital Portfolio Management.
- Version 5.1.8 - May 2023
-
- New: Users can associate multiple KPI groups to one or more assignment groups.
- Minor fixes.
- Version 5.1.5 - February 2023
- New: Minor UI change
- Version 5.1.2 - November 2022
-
- New: Added the Records, Metrics, and Process Analysis tabs for all the parent and child KPIs.
- Minor fixes.
- Version 5.1.1 - August 2022
- Get insights into your teams' performance and analyze anomalies or bottlenecks within the process when you drill down into KPIs.