Team Performance release notes

  • Release version: Store
  • Updated March 12, 2026
  • 1 minute to read
  • Version history for the ITSM Team Performance application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 202603.0.0 - March 2026
    Fixed: PRB1990164 - When adding KPIs to a KPI group of type 'teams' the search icon shows KPIs of all types, instead of only showing KPIs where assigned_to or assignment_group is added as a break down.
    Version 202601.0.2 - January 2026
    • Changed: Deprecated process mining / optimization from WFO (workforce optimization)
    • Fixed:
      • PRB1916913 - team performance manager role are now able to add KPIs to KPI groups
      • PRB1940347 - KPI records for the monthly frequency indicator are now available in DPM
    Version 202507.0.2 - August 2025
    Minor bug fixes.
    Version 7.2.3 - February 2025
    Fixed: On a KPI record, the display aggregate fields are now hidden when latest score = true, as latest score is never an aggregate.
    Version 7.2.1 - November 2024
    Minor bug fixes.
    Version 7.1.5 - August 2024
    Minor bug fixes and family compatibility upgrades.
    Version 7.1.0 - February 2024
    Minor fixes.
    Version 7.0.1 - November 2023
    • Changed:
      • Reduce number of process mining projects, by creating only one project for one KPI group and table combination.
      • Minor performance improvements.
    • Minor fixes.
    Version 5.1.15 - September 2023 (Utah)
    Fixed: Issue where Applicable groups were not honored on the Teams module.
    Version 6.0.1 - August 2023
    Changed: Using a default template for Process Mining.
    Version 5.1.14 - August 2023
    Fixed: Issue related to the latest score for Digital Portfolio Management.
    Version 5.1.8 - May 2023
    • New: Users can associate multiple KPI groups to one or more assignment groups.
    • Minor fixes.
    Version 5.1.5 - February 2023
    New: Minor UI change
    Version 5.1.2 - November 2022
    • New: Added the Records, Metrics, and Process Analysis tabs for all the parent and child KPIs.
    • Minor fixes.
    Version 5.1.1 - August 2022
    Get insights into your teams' performance and analyze anomalies or bottlenecks within the process when you drill down into KPIs.