Workplace Connectors release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Workplace Connectors release notes

    Workplace Connectors is a framework that allows ServiceNow customers to integrate data from various workplace hardware and sensors—such as badging systems, occupancy sensors, Wi-Fi access points, and environmental sensors—into the Workspace Service Delivery (WSD) product. This integration is achieved through connectors and webhook/REST APIs, enabling near real-time and summarized data ingestion for enhanced workplace insights.

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    The release notes provide a version history detailing new features, improvements, bug fixes, and security updates from the initial release in August 2023 through June 2026.

    Key Features

    • Support for diverse data types: The application supports badging, occupancy, environmental (air quality and temperature), and Wi-Fi data, allowing comprehensive workplace monitoring.
    • Data summarization and roll-up: Introduced in version 2.0.0, this feature enhances data aggregation for badging, occupancy, environmental, and Wi-Fi datasets.
    • MetricBase integration: Adoption of a time-series database facilitates efficient data storage, retrieval, and enables creating triggers and custom workflows within ServiceNow.
    • Provider and space mapping tables: New tables to manage hardware vendors, space types, and unique space identifiers streamline data integration and management.
    • Webhook and REST APIs: These enable pushing data from external systems into WSD in near real-time, enhancing data currency and responsiveness.
    • Translation and backward compatibility improvements: Enhancements ensure smoother upgrades and internationalization support.

    Key Outcomes

    • Reliable and secure ingestion of workplace sensor data into Workspace Service Delivery, improving visibility into workspace utilization and conditions.
    • Improved data processing performance and error handling, reducing failures in event processing and API responses.
    • Enhanced administrative capabilities, including the ability for Workplace Admins to view metric values during configuration.
    • Alignment with ServiceNow Store requirements and security standards through regular security fixes.
    • Scalable data management through MetricBase, enabling customers to build custom workflows and triggers based on time-series data.

    Practical Implications for ServiceNow Customers

    By leveraging Workplace Connectors, customers can aggregate and analyze real-time and summarized data from multiple workplace hardware sources within their ServiceNow environment. This enables better workspace management, supports operational decisions, and integrates seamlessly with ServiceNow’s WSD capabilities.

    Regular updates ensure ongoing security, improved data accuracy, and expanded hardware support, helping customers maintain a robust and up-to-date workplace data platform.

    Version history for the Workspace Service Delivery Workplace Connectors application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.1 - June 2026
    • Fixed:
      • Workplace Admins were not able to view metric values while creating a new provider connector configuration.
      • Security fixes
    Version 2.2.5 - April 2026
    Increasing version number to align with the releases.
    Version 2.2.4 - March 2026
    Fixed: In some cases, events processing could fail for correctly mapped spaces.
    Version 2.2.1 - December 2025
    • Fixed:
      • In some cases, a null-error was in the Metrikus occupancy API response.
      • Data summarization was failing when campus is added as location in the Wi-Fi data table.
      • Choice dependencies were not updated after upgrade.
      • Improved support for translations in messages.
      • Security fixes
    Version 2.1.0 - August 2025
    • Fixed:
      • Performance improvements
      • Security fixes
    Version 2.0.0 - May 2025
    • New:
      • Added support for data summarization and roll-up for badging, occupancy, environmental, and Wi-Fi data.
      • Adopted MetricBase (a time-series database) for efficient data storage and retrieval, enabling customers to create triggers and custom workflows.
    • Fixed:
      • Data handler handle method was failing when invoked via the webhook extension point.
      • Added support for backward compatibility in Location Directory.
      • Locations were shown as occupied based on old sensor readings in Location Directory.
      • Translation fixes.
    Version 1.5.2 - February 2025
    Fixed bug: Unable to post data via webhook with giving user credentials using postman.
    Version 1.5.1 - November 2024
    • New: Support for wifi data: Wifi data obtained from WAPs(Wifi Access Points) can now be pushed to WSD via the webhook.
    • Fixed: Few minor bug fixes
    Version 1.4.0 - August 2024
    • New:
      • Table to support environmental data (Air Quality & Temperature)
      • Table to store units for environmental data parameters
    Version 1.3.2 - May 2024
    • New:
      • Support for Occupancy Sensor data
      • New Providers table to store list of all hardware/sensor vendors
      • New Provider Space Type Mapping table to store mapping between space types of WSD and hardware vendors
      • New Provider Space Mapping table to store vendor unique ID for spaces on vendor application
      • New Action Configuration table to store the flow actions
    • Changed:
      • Renamed a few tables - Provider Configuration to Provider Connector Configuration
      • Fix script to extract the provider data from existing Provider Connector Configuration table to new Provider table
    Version 1.1.2 - February 2024
    No significant updates.
    Version 1.1.0 - November 2023
    • New:
      • Support to push badging data into WSD in near real time
      • New webhook/Rest API using which badging events data can be sent to WSD
    Version 1.0.2 - August 2023
    Workplace Connectors is a generic framework using which data from different kinds of workplace hardware/sensors (such as badging systems, occupancy sensors etc.) can be brought into WSD product via the respective spokes.