Version history

Version 1.0.3 - April 2023

Fixed: Improve installation performance of application.

Version 1.0.2 - January 2023

Fixed: Dependencies.

Version 1.0.0 - August 2022

• Easily add service desk automation in your custom applications with the Flow Templates for Service Desk application. Rather than creating a new flow from scratch, users can choose the relevant template in App Engine Studio and follow the guided screens to create a new flow. These templates leverage Integration Hub spokes to create Incidents, Change Requests, Problems in BMC, and Customer Requests in JIRA Service Management.
• Setup screens guide you and indicate what information is required. Flows generated from templates provide additional explanations and can be customized as needed. The templates all have pre-defined flow triggers, but you can modify the flows and add additional conditions to control when they are triggered.