Manufacturing Sales Promotion Management release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Manufacturing Sales Promotion Management Release Notes

    The Manufacturing Sales Promotion Management application, part of the ServiceNow Manufacturing Commercial Operations (MCO) suite, streamlines the management of sales promotion campaigns and related claims between Original Equipment Manufacturers (OEMs) and their channel partners. It supports the entire post-sales lifecycle by enabling OEMs to efficiently create, publish, and manage targeted promotional campaigns, while channel partners can submit and track claims for reimbursement through a collaborative framework.

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    Key Features

    • Sales Promotion Creation and Publishing: OEMs can launch and manage diverse sales promotion campaigns tailored to specific customer demographics or sales goals.
    • Dealer Claim Submission: Channel partners submit claims for promotional reimbursements via playbooks accessible on the dealer portal, ensuring standardized and guided claim processes.
    • Claim Review and Approval: Claims agents review and approve submitted claims within the Customer Service Management (CSM) workspace using playbooks and related activities, enhancing transparency and process efficiency.
    • Integration with Manufacturing Commercial Operations: The application complements the broader MCO suite, providing a unified solution for managing product sales promotions and claims reimbursement workflows.

    Key Outcomes

    • Improved collaboration and alignment between OEMs and channel partners in managing sales promotions.
    • Faster and more transparent processing of promotional claims, reducing administrative overhead.
    • Enhanced ability to target promotions effectively and monitor their impact through systematic claim handling.

    Additional Information

    For system requirements and compatibility details, customers should refer to the application listing on the ServiceNow Store. The release notes for versions 2.0.1 and 2.1.0 include detailed information about the introduction of sales promotion management features and claim processing workflows.

    Version history for the Manufacturing Sales Promotion Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.3.0 - June 2026
    No release notes.
    Version 3.2.0 - June 2026 (Zurich)
    No release notes.
    Version 3.1.0 - April 2026
    No release notes.
    Version 3.0.0 - March 2026
    No release notes.
    Version 2.2.3 - December 2025 (Yokohama)
    Check the Manufacturing Commercial Operations release notes.
    Version 2.1.0 - August 2025 (Zurich)
    • New:
      • Sales promotion creation and publishing.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
    • For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 2.0.1 - August 2025
    • New:
      • Sales promotion creation and publishing.
      • Submission of claims by dealer using the playbook on the dealer portal.
      • Review and approval of the claims by the claims agent on the CSM workspace.
      • Claim submission and review and approval are both rendered using playbooks and related activities.
    • For more details, please refer to the release notes below: https://docs-preview.corp.service-now.com/bundle/zurich-release-notes/page/release-notes/manufacturing/manufacturing-commercial-operations-rn.html
    Version 2.0.0 - August 2025
    • The ServiceNow Manufacturing Commercial Operations (MCO) application provides a comprehensive solution to manage the entire post-sales life cycle of your products, subscriptions, and services. With the latest Yokohama release, the Manufacturing Commercial Operations application has been improved and updated to include powerful new features designed to support manufacturers more effectively.
    • Sales Promotion Management
      • Manufacturing OEMs (Original Equipment Manufacturers) frequently launch sales promotion campaigns to introduce new products, boost sales of existing lines, or clear aging inventory. These campaigns often include targeted promotions tailored to specific demographics, such as senior citizen or veteran discounts. Channel partners are responsible for extending these promotions and discounts to end customers during sales transactions. Subsequently, OEMs reimburse these channel partners for the associated promotional costs.
      • The MCO application facilitates seamless collaboration between OEMs and their dealers by streamlining the management of sales promotions and claims. The sales promotion framework within MCO allows OEMs to publish and manage promotional campaigns efficiently. At the same time, it enables channel partners to submit claims for reimbursement after completing product sales transactions under the terms of these promotions.
      • By leveraging this framework, manufacturers can ensure better transparency, faster processing of promotional claims, and stronger alignment between OEMs and their sales channels.