Version history

Version 1.2.0 - March 2026

• Fixed:
  • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
  • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.

Version 1.1.0 - December 2025

• New:
  • Create support requests based on installed Healthcare Operations case types directly from your mobile device.
  • Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases.
  • View requests for specific locations, such as patient rooms or supply closets, and access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs.

Version 1.0.0 - August 2025

The ServiceNow Care Team Mobile application is built on theHealthcare Operations Core platform and delivers a native mobile experience that enables hospital care teams such as nurses, nurse assistants, unit secretaries, and unit managers to create and view shared support requests for IT, Biomed, Facilities, and Environmental Services departments while on the go.