--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Service Exchange - Prime release notes # Service Exchange - Prime release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Service Exchange - Prime release notes The Service Exchange - Prime application on the ServiceNow Store enhances provider and consumer connectivity, onboarding, data synchronization, and access management within the Service Exchange Center. The release notes detail improvements from versions 1.0.1 through 1.1.7, focusing on streamlined onboarding, enhanced data sync capabilities, and simplified connection management. Show full answer Show less ## Key Features * **Connections tab in Service Exchange Center:** A centralized interface to create, view, request, and offboard provider and consumer connections. This tab enables searching and filtering connections without switching screens, improving navigation efficiency. * **Improved Consumer Registration and Onboarding:** A guided, step-by-step registration experience with clear progress indicators and actionable messaging for delays or failures. AI Agents introduced in version 1.0.1 automate task creation and monitor onboarding, reducing manual effort and support dependency. * **Enhanced Federation Data Sync (FDS) Capabilities:** Knowledge Base articles can now be synchronized between provider and consumer instances. Data consistency is improved by maintaining sys IDs for CMDB data and dependent relationships using transform maps. CI dependency relationships can be automatically created on the destination instance. Compliance is strengthened by restricting data sync from non-production to production instances for CMDB tables. * **Journal Field Framework Enhancements:** Allows mapping multiple source journal fields to a single target field, including support for journalinput fields alongside journal fields. This ensures complete journal data synchronization without custom scripting. * **Group-Based Persona Assignments for Remote Catalog:** Enables assigning Remote Catalog personas to user groups, extending existing group-based access management practices and reducing administrative overhead by managing access at the group level. * **Branding Updates:** Customer-facing references to "Now Assist" have been renamed to "ServiceNow Otto" throughout the application for clarity and consistency. ## Key Outcomes * **Streamlined connection management:** Customers can efficiently manage provider and consumer relationships from a single location, improving operational agility. * **Faster, clearer consumer onboarding:** Enhanced onboarding workflows reduce friction and support needs, improving user experience and registration accuracy. * **Consistent and compliant data synchronization:** Improved FDS mechanisms maintain data integrity and meet compliance requirements when syncing CMDB and Knowledge Base data. * **Reduced administrative effort:** Group-based access control for Remote Catalog simplifies user persona management and enhances security practices. * **Improved automation and support:** AI Agents assist in onboarding, reducing manual workload and proactively addressing registration issues. Version history for the ServiceNow® Service Exchange - Prime application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.1.7 - August 2026 : Enhancements- Renamed customer-facing "Now Assist" references to "ServiceNow Otto" throughout the app. Version 1.1.4 - July 2026 : * Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens. * Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency. * Improved FDS capabilities: * Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances. * Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps. * Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source. * Improved compliance through restricted data sync from non production instances to production instances for CMDB tables. * Journal Field Framework enhancements: * Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field. * Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting * Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users. Version 1.0.2 - June 2026 : * Connections tab in the Service Exchange Center: Create, view, request, and offboard provider and consumer connections from a single location in the Service Exchange Center. Search and filter connections without navigating across multiple screens. * Improved consumer registration and onboarding: Onboard consumers faster with a guided, step-by-step registration experience. Upgraded consumers are automatically redirected to this experience to receive clearer progress indicators during onboarding, and actionable messaging for failure and delay scenarios, minimizing onboarding friction and support dependency. * Improved FDS capabilities: * Improve your connection experience, by syncing Knowledge Base articles between provider and consumer instances. * Reduce data inconsistencies by maintaining sys IDs for CMDB data and dependent relationships through transform maps. * Ensure CI functionality is preserved on the destination instance by choosing to automatically create CI dependency relationships when relationship data is received from the source. * Improved compliance through restricted data sync from non production instances to production instances for CMDB tables. {#store-rn-industry-service-exchange-prime__ul_mg4_3nw_ljc} * Journal Field Framework enhancements * Increase flexibility in journal data synchronization between provider and consumer instances by mapping multiple source fields to a single target journal field. * Configure journal fields such of type journal_input fields alongside journal type, ensuring all journal entries are preserved during synchronization without requiring custom scripting {#store-rn-industry-service-exchange-prime__ul_nsv_3nw_ljc} * Group-based persona assignments for Remote Catalog: Assign Remote Catalog personas to user groups so existing group-based access management practices extend to Remote Catalog, reducing administrative effort by managing access at the group level instead of individual users. Version 1.0.1 - April 2026 : Service Exchange Onboarding introduces AI Agents that streamline the initiation of the registration process by automating the creation of Consumer Registration tasks, monitoring for issues, and guiding administrators through remediation if any are found. This reduces manual effort, improves accuracy, and enhances the onboarding experience.