Now Assist for Health and Safety release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Now Assist for Health and Safety release notes

    Now Assist for Health and Safety is an application designed to enhance the ServiceNow Health and Safety Incident Management experience. It focuses on simplifying incident summarization, providing detailed summaries of safety incidents, root cause analyses, and corrective or preventive actions within the Health and Safety Workspace. The application evolves through versions to improve AI integration, security, and usability.

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    Key Features

    • Incident Summarization: Automatically generates concise summaries of safety incident details, including root cause analyses and assigned actions, streamlining incident management.
    • Contextual Action Planner Sidebar (v1.4.1): Allows users to create and review actions manually or from AI suggestions within the Health and Safety Workspace, contextualized across multiple record types such as incidents, observations, investigations, cases, audits, work permits, risk assessments, and meetings.
    • AI-powered Incident Pattern Analysis (v1.3.0): Detects recurring incident patterns across various dimensions like location, time, personnel, assets, injuries, and categories. It provides confidence-scored clusters, natural-language summaries, recommended preventive action plans, and role-based access control to protect sensitive data.
    • Pattern Analysis Dashboard (v1.3.0): Enables safety investigators to visualize and interact with detected incident patterns and AI-generated insights directly within their workspace.
    • UI and Design Enhancements (v1.3.0): Applied AI gradient styling to incident summarization panels for improved visual consistency and alignment with updated Health & Safety workspace design standards.
    • AI Model Updates and Compatibility: Regular updates to third-party AI models for summarization and integration with ServiceNow AI-native SKU versions ensure ongoing compatibility and performance improvements.
    • Security Improvements: Enhancements to summarization role security, AI agent flows, and access control lists (ACLs) prevent unauthorized data access and improve system integrity.

    Key Outcomes

    • Accelerated and more accurate summarization of health and safety incidents reduces manual effort and improves clarity for incident responders and investigators.
    • Contextual action planning integrated directly into workflows enables proactive safety management and better collaboration across teams handling various health and safety records.
    • AI-driven pattern analysis helps identify systemic safety risks and supports data-driven preventive strategies, enhancing overall workplace safety.
    • Improved security measures ensure sensitive incident data is protected, maintaining compliance with organizational policies and regulatory requirements.
    • Visual and UI enhancements create a consistent, user-friendly experience aligned with ServiceNow’s Health & Safety workspace standards.

    Version history for the Now Assist for Health and Safety application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.4.1 - June 2026
    New: Contextual Action Planner sidebar in the Health and Safety Workspace: Create actions manually or from AI suggestions, and review them in context across incidents, observations, investigations, cases, audits, work permits, risk assessments, meetings, etc.
    Version 1.3.2 - May 2026
    Fixed: Updated orders for new third party models for incident summarization
    Version 1.3.1 - April 2026
    Changed: Subscription entries for compatibility with AI-native SKU versions
    Version 1.3.0 - March 2026
    • New:
      • Introduced AI gradient styling updates for the incident summarization experience, aligning the Now Assist UI with updated design standards across the Health & Safety workspace.
      • Applied the AI gradient visual treatment to the incident summarization Gen AI skill output panel, improving visual consistency and branding alignment.
      • Delivered an AI-powered Health & Safety Incident Pattern Analysis capability that automatically identifies recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, and categories). The feature surfaces pattern clusters with confidence-scored tiers (Exploratory, Moderate, Strong), provides natural-language summaries via Now Assist, recommends preventive action plans, and enforces role-based Access Control (RBAC) to mask sensitive incidents for unauthorized users.
      • Added a Gen AI-powered Pattern Analysis dashboard to the Health & Safety Workspace, enabling safety investigators to visualize and interact with detected incident patterns and AI-generated summaries directly within their workspace.
    • Fixed: Fixed an issue where AI security ACL rules were incorrectly triggering role masking warnings for users.
    Version 1.2.0 - January 2026
    • New: Improved summarization role security
    • Fixed: Added missing mapping record to allow full 3P model support
    Version 1.1.2 - October 2025
    Fixed: Issue with prompt title for summarization.
    Version 1.1.1 - October 2025

    Fixed: Issue with summarization prompt title.

    Version 1.1.0 - September 2025
    Fixed: Improved security of AI agent flows and ACLs.
    Version 1.0.2 - August 2025
    Changed: True up to Zurich.
    Version 1.0.3 - June 2025
    Xanadu Patch 9 and Now Assist for Platform 6.3.0 support.
    Version 1.0.1 - May 2025
    • New:
      • Updated to be provided with AI Agents for Health and Safety application.
      • Verified new LLMs provided by ServiceNow AI Platform work with existing skills.
    Version 1.0.0 - November 2024
    Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive actions that were assigned when working on safety incidents in the Health and Safety Workspace.