--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # ServiceNow Otto for Health and Safety release notes # ServiceNow Otto for Health and Safety release notes {#ariaid-title1} Release version: Store Updated August 6, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Health and Safety Release Notes ServiceNow Otto for Health and Safety is an AI-enhanced application designed to improve the Health and Safety Incident Management experience within ServiceNow. It offers features such as incident summarization, AI-powered incident pattern analysis, and contextual action planning that help safety teams efficiently manage and analyze safety incidents, actions, and related data. Show full answer Show less ## Key Features * **Unified AI Branding:** All AI-related interfaces and references have been standardized under the "ServiceNow Otto" brand, ensuring consistency across UI, tooltips, images, and documentation. * **GenAI Model Provider Updates:** Default AI capabilities now utilize best-performing third-party models (Azure OpenAI, Google Gemini, AWS Claude) instead of the Now LLM, improving AI performance and flexibility. * **Contextual Action Planner Sidebar:** Enables users to create and review safety actions manually or via AI suggestions within the Health and Safety Workspace, contextualized across incidents, investigations, audits, and more. * **AI-powered Incident Pattern Analysis:** Automatically detects recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, categories). It delivers confidence-scored pattern clusters, natural language summaries, preventive action recommendations, and enforces role-based access control to protect sensitive data. * **Pattern Analysis Dashboard:** Provides interactive visualization and exploration of detected incident patterns and AI-generated summaries directly within the workspace. * **Incident Summarization:** Summarizes safety incident details, root cause analyses, and corrective/preventive actions to streamline incident management workflows. * **Security Enhancements:** Improved summarization role security and AI agent flow ACLs to ensure proper access control and data protection. ## Key Outcomes * Improved clarity and consistency in the user interface and AI branding across Health and Safety modules. * Enhanced AI capabilities through integration with leading third-party AI models, resulting in better summarization and pattern detection. * More efficient incident management with AI-driven insights that identify patterns and recommend preventive measures. * Greater user productivity via the Contextual Action Planner, facilitating quick creation and review of safety actions tied to relevant records. * Robust security controls to protect sensitive incident information while enabling authorized users to access meaningful AI insights. Version history for the ServiceNow Otto for Health and Safety application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 1.5.1 - August 2026 : * New: Unified AI branding across Health and Safety interfaces. All customer-facing references to "Now Assist," "Moveworks," and "AI Experience" have been replaced with "ServiceNow Otto" in Health and Safety. Design review has confirmed consistency across UI elements, tooltips, images, and documentation. * Changed: GenAI capabilities now default to third-party model providers. Four Health and Safety GenAI features have updated their default model provider from Now LLM to the best-performing third-party provider (Azure OpenAI, Google Gemini, or AWS Claude) per capability. No Now LLM defaults remain in GenAI workflows. Version 1.4.1 - June 2026 : New: Contextual Action Planner sidebar in the Health and Safety Workspace: Create actions manually or from AI suggestions, and review them in context across incidents, observations, investigations, cases, audits, work permits, risk assessments, meetings, etc. Version 1.3.2 - May 2026 : Fixed: Updated orders for new third party models for incident summarization Version 1.3.1 - April 2026 : Changed: Subscription entries for compatibility with AI-native SKU versions Version 1.3.0 - March 2026 : * New: * Introduced AI gradient styling updates for the incident summarization experience, aligning the Now Assist UI with updated design standards across the Health \& Safety workspace. * Applied the AI gradient visual treatment to the incident summarization Gen AI skill output panel, improving visual consistency and branding alignment. * Delivered an AI-powered Health \& Safety Incident Pattern Analysis capability that automatically identifies recurring incident patterns across multiple dimensions (location, time, people, assets, injuries, and categories). The feature surfaces pattern clusters with confidence-scored tiers (Exploratory, Moderate, Strong), provides natural-language summaries via Now Assist, recommends preventive action plans, and enforces role-based Access Control (RBAC) to mask sensitive incidents for unauthorized users. * Added a Gen AI-powered Pattern Analysis dashboard to the Health \& Safety Workspace, enabling safety investigators to visualize and interact with detected incident patterns and AI-generated summaries directly within their workspace. {#store-rn-hr-now-assist-health-safety__ul_q2k_q31_n3c} * Fixed: Fixed an issue where AI security ACL rules were incorrectly triggering role masking warnings for users. Version 1.2.0 - January 2026 : * New: Improved summarization role security * Fixed: Added missing mapping record to allow full 3P model support Version 1.1.2 - October 2025 : Fixed: Issue with prompt title for summarization.{#store-rn-hr-now-assist-health-safety__latest-store-rn-hr-now-assist-health-safety} {#store-rn-hr-now-assist-health-safety__latest-store-rn-hr-now-assist-health-safety} Version 1.1.1 - October 2025 : Fixed: Issue with summarization prompt title. Version 1.1.0 - September 2025 : Fixed: Improved security of AI agent flows and ACLs. Version 1.0.2 - August 2025 : Changed: True up to Zurich. Version 1.0.3 - June 2025 : Xanadu Patch 9 and Now Assist for Platform 6.3.0 support. Version 1.0.1 - May 2025 : * New: * Updated to be provided with AI Agents for Health and Safety application. * Verified new LLMs provided by ServiceNow AI Platform work with existing skills. {#store-rn-hr-now-assist-health-safety__ul_fdx_bbz_ffc} Version 1.0.0 - November 2024 : Now Assist for Health and Safety enhances your ServiceNow Health and Safety Incident Management experience. It includes incident summarization which makes it easy to summarize the details of safety incidents. The summarization feature enhances the incident management experience by summarizing the incident record details, along with any root cause analyses and any corrective or preventive actions that were assigned when working on safety incidents in the Health and Safety Workspace.