Retail Mobile release notes

  • Release version: Store
  • Updated June 11, 2026
  • 1 minute to read

    • Version history for the Retail Mobile application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 3.3.0 - June 2026
    • New:
      • Navigation and entry-point behaviour for taking and viewing questionnaires.
      • Plugin structure, role placement, and configuration for Retail Questionnaire Mobile.
      • Triggering of questionnaires from store task in Mobile.
      • Close Task button visibility is now controlled by questionnaire completion status — the button is hidden until all required questionnaires are submitted.
    Version 3.2.0 - June 2026 (Zurich)
    • New:
      • Navigation and entry-point behavior for taking and viewing questionnaires.
      • Plugin structure, role placement, and configuration for Retail Questionnaire Mobile.
      • Triggering of questionnaires from store task in Mobile.
      • Close Task button visibility is now controlled by questionnaire completion status — the button is hidden until all required questionnaires are submitted.
    Version 3.1.0 - March 2026 (Australia)
    New: Store Associates and Managers can fulfill assigned Store Tasks on "My Work".
    Version 3.0.0 - March 2026 (Zurich)
    New: Store associates and managers can fulfil assigned store tasks from the My Work tab in Retail Mobile.
    Version 2.2.0 - August 2025
    The Retail Mobile application offers a tailored mobile experience for retail operations, enabling frontline teams to efficiently manage store activities and resolve issues on the go.It provides real-time insights into key KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.