---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Customer Service Virtual Agent Conversations release notes

# Customer Service
Virtual Agent Conversations release notes {#ariaid-title1}

Release version: Store  
Updated April 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the ServiceNow®
Customer Service
Virtual Agent Conversations application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

Version 1.0.5 - April 2026
:
    * New: Customer Service Virtual Agent Conversations is available as a standalone store application, and auto-installs on instances upgraded to the Australia release or later.
    * Changed: Delivery model updated from platform plugin to store application, enabling independent versioning.
    * Removed: Plugin-based delivery is deprecated. Support will be removed in the C release.

Version 1.0.4 - March 2026
:
    * Customers expect fast answers --- but live agent capacity is always limited. Customer Service Virtual Agent Conversations delivers pre-built conversation flows designed specifically for customer service, enabling organizations to automate resolution of common inquiries across chat and messaging channels without any live agent involvement.
    * Built natively on ServiceNow, these Virtual Agent topic flows integrate directly with CSM data --- cases, orders, account information --- so customers get accurate, personalized responses in real time. Teams can deploy ready-made conversations for high-volume scenarios like case status checks, order updates, and account inquiries, reducing time-to-value compared to building flows from scratch.
    * The result is higher deflection of routine requests, reduced queue pressure on live agents, and faster resolution for customers --- all managed within the ServiceNow platform organizations already use.
    {#store-rn-csm-customer-service-virtual-agent-conversations__ul_ehr_msl_m3c}