---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Proactive Engagement release notes

# Proactive Engagement release notes {#ariaid-title1}

Release version: Store  
Updated March 12, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Proactive Engagement application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 2.5.1 - March 2025
:   Minor bug fixes related to Access Control List (ACL) and application creation.{#store-rn-itsm-proactive-engagement__latest-store-rn-itsm-proactive-engagement}
{#store-rn-itsm-proactive-engagement__latest-store-rn-itsm-proactive-engagement}

Version 2.5.0 - February 2025
:
    * New:
      * Proactive Engagement on Desktop Assistant: Provide self-help instructions or notifications using Desktop Assistant as the notification channel.
      * New use cases for Proactive Engagement: Support employees to resolve their issues such as poor Wi-Fi connectivity, device crash, app crash, and disconnected Zscaler connectivity.
      {#store-rn-itsm-proactive-engagement__ul_zcf_2mw_c2c}

Version 2.0.0 - November 2024
:
    * New improvements for SR - ITSM - Proactive Engagement - v2.0 are listed below:
      * Added four new use cases required for your organization to meet your specific needs.
        * Windows disk clean-up remedial action for low disk space.
        * Battery replacement catalog request for poor device battery health.
        * Self-help instructions to enable VPN or Zscaler.
        * Notify or nudge when the device is not rebooted for a period of time.
        {#store-rn-itsm-proactive-engagement__ul_nx1_mv2_wfc}
      * Introduced new notifications channels and user engagement settings to notify your end-users.
      * Added support for Flow-based issue detection in Proactive Engagement, allowing detection and resolution of issues that cannot be detected using standard metric rules.
      * Added experience issue to incident origin and interaction summary in work notes.
      {#store-rn-itsm-proactive-engagement__ul_xw1_mv2_wfc}

Version 1.0.0 - August 2024
:   Proactive Engagement enhances employee digital experience, productivity, and satisfaction by allowing them to self-solve daily digital issues seamlessly without needing the organization to share all solution sets.