Proactive Engagement release notes
Version history for the Proactive Engagement application on the ServiceNow Store.
Important:
For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 2.5.1 - March 2025
- Minor bug fixes related to Access Control List (ACL) and application creation.
- Version 2.5.0 - February 2025
-
- New:
- Proactive Engagement on Desktop Assistant: Provide self-help instructions or notifications using Desktop Assistant as the notification channel.
- New use cases for Proactive Engagement: Support employees to resolve their issues such as poor Wi-Fi connectivity, device crash, app crash, and disconnected Zscaler connectivity.
- New:
- Version 2.0.0 - November 2024
-
- New improvements for SR - ITSM - Proactive Engagement - v2.0 are listed below:
- Added four new use cases required for your organization to meet your specific needs.
- Windows disk clean-up remedial action for low disk space.
- Battery replacement catalog request for poor device battery health.
- Self-help instructions to enable VPN or Zscaler.
- Notify or nudge when the device is not rebooted for a period of time.
- Introduced new notifications channels and user engagement settings to notify your end-users.
- Added support for Flow-based issue detection in Proactive Engagement, allowing detection and resolution of issues that cannot be detected using standard metric rules.
- Added experience issue to incident origin and interaction summary in work notes.
- Added four new use cases required for your organization to meet your specific needs.
- New improvements for SR - ITSM - Proactive Engagement - v2.0 are listed below:
- Version 1.0.0 - August 2024
- Proactive Engagement enhances employee digital experience, productivity, and satisfaction by allowing them to self-solve daily digital issues seamlessly without needing the organization to share all solution sets.