Public Sector Digital Services Core release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Public Sector Digital Services Core Release Notes

    The Public Sector Digital Services Core (PSDS Core) is a purpose-built digital platform designed to modernize government service delivery. It provides foundational data models, workflows, and user experiences tailored for public sector agencies to efficiently build and manage applications for various government services.

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    Key Features and Enhancements

    • Dynamic Filtering and Configurable Widgets: Introduced in version 12.21.2, the platform supports dynamic, multi-select filters with date range capabilities across various portal lists, enhancing data accessibility and user interaction through configurable portal widgets.
    • Grants Management Support: Versions 12.1.1 to 12.2.4 added compatibility with the Coral Theme and activities supporting the Grants Management Playbook, including application result letters, merit reviewers, and funding proposal workflows.
    • Low-Code Workflow Migration: The legacy Account/Business Registration workflow was migrated to a low-code solution for easier customization and maintenance.
    • Extended Data Models: Enhancements to the Business, Constituent, and Agency data models provide additional fields and improved integration with the Customer Service Management (CSM) workspace and Government Service Portal profiles.
    • Service Portal Enhancements: New functionality allows government workers to add related parties to service records, create business records from interactions, and use guided setup for easier configuration.
    • Java and Security Updates: Support for Java 17 and Java 21 ensures compatibility with modern environments, alongside ongoing security enhancements to protect constituent and business contact data.
    • Accessibility and Usability Improvements: Resolved localization, functional, and accessibility issues, with improvements like agent workspace auto-reflow for better screen zoom experiences and upgraded Performance Analytics dashboards.
    • Integration and Case Management: Updates facilitate investigative case management and enhanced service definitions that connect services with case tasks, supporting agents in efficient case creation and tracking.

    Practical Benefits for ServiceNow Customers

    • Improved User Experience: Enhanced filtering, configurable widgets, and responsive design improve portal usability for constituents and government agents alike.
    • Streamlined Government Workflows: Low-code workflows and extended data models enable faster deployment and easier customization of government service processes.
    • Enhanced Security and Compliance: Continuous security updates ensure safe handling of sensitive constituent and business information.
    • Expanded Functional Scope: Support for grants management, investigative case management, and financial data storage broadens the platform’s applicability to diverse public sector needs.
    • Compatibility and Modernization: Ongoing updates maintain compatibility with current Java versions and ServiceNow platform capabilities, ensuring future-proof deployments.

    Version History Highlights

    • Latest Release (14.0.1, June 2026): Focused on security enhancements and defect fixes.
    • Major Feature Releases: Versions 12.x introduced critical filtering enhancements and grants management support; versions 11.x focused on low-code workflow migration and security; earlier versions enhanced case management and data models.
    • Accessibility and Performance: Continuous improvements over multiple releases address accessibility compliance and dashboard modernization.

    ServiceNow customers leveraging PSDS Core can expect a robust, secure, and highly configurable foundation for delivering government digital services with improved efficiency, user engagement, and adaptability to evolving public sector requirements.

    Version history for the Public Sector Digital Services Core application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.1 - June 2026
    • Security Enhancements
    • Defect Fixes
    Version 13.0.10 - May 2026
    Incremental Release with Enhancements and Java 21 Support
    Version 13.0.9 - April 2026
    Defect fixes for localisation, functional and accessibility issues.
    Version 13.0.0 - March 2026
    • Updated Psds Core to facilitate Investigative Case Management application.
    • Bug fixes to ensure better overall quality and adaptability
    Version 12.21.2 - February 2026
    • New:
      • Added dynamic, configurable filtering across GSP portal lists. All filters are multi-select; date fields support ranges.
      • sn_gsm_government_service_case: Business, Business contact, State, Priority; Opened (range), Updated (range)
      • sn_customerservice_task: Priority, State, Subject, Visible to Customer
      • sn_gsm_service_request_case, sn_gsm_information_request_case, sn_gsm_license_permit_case: Constituent, Business, Business contact, State; Reported date (range)
      • sn_gsm_social_benefits_case: Product, Constituent, Business, Business contact, Stage, State, Assigned to; Reported date (range)
      • customer_account: Name, Primary Contact, City, Zip/Postal code
      • customer_contact: Name, Business
      • sn_install_base_item: Contact
    • Changed:
      • /gsp homepage updated to new design; now uses Configurable Portal Widgets (Banner, Mega Menu, Header/Footer, Data List, FAQ/Quick Links).
      • Enabled configurable widgets on pages: gov_case_list, gsp_businesses, gsp_business_details, gsp_contacts, gsp_contact_details, gsp_receieved_items, gsp_receieved_item_details, gsp_services_detail. Lists use Data List search and filters.
    Version 12.2.4 - August 2025
    • New:
      • Added Coral Theme Compatibility
      • Added activities to support the Grants Management Playbook Application
        • Result Letters
        • Merit Reviewers
        • Internal Program Team
        • Funding Proposals
    Version 12.1.6 - August 2025
    • New
      • Added Coral Theme Compatibility
      • Added activities to support the Grants Management Playbook Application
        • Result Letters
        • Merit Reviewers
        • Internal Program Team
        • Funding Proposals
    Version 12.1.1 - May 2025
    • New:
      • Added features to support the new Grants Management Playbook.
      • Added support for the newly added Service Applicant Program Management plugin, which is a comprehensive application that aids in the setup and configuration of applicant programs.
    Version 11.1.5 - May 2025
    Fixed: Resolved an issue where pre-eligibility questions loaded incorrectly when decision tables were copied for implementation.
    Version 12.0.4 - February 2025
    • Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.
    • Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 11.1.4 - January 2025
    • Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.
    • Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
    Version 11.1.2 - November 2024
    • Changed:
      • Migrated account/business registration workflow to low code solution
      • Updated plugin dependencies
      • Added new property page
    Version 11.0.2 - August 2024
    Changed: Ensure PSDS core is fully compatible with Java Development Kit (JDK) 17.
    Version 10.0.5 - June 2024
    • Fixed:
      • Resolved accessibility issues
      • Updated API call to glide plugin manager when checking if a plugin exists
    Version 10.0.2 - May 2024
    New: Extended the PSDS data model via the new Service Applicant Information plugin to store financial datasets needed for the Social Benefits and other playbooks.
    Version 9.0.1 - February 2024
    Changed: Promoted the Fee Waiver and Fee Waiver Justification attributes from the Information Request entity to the Government Base Case entity.
    Version 8.0.2 - November 2023
    • Changed:
      • Uptake of CSM Service definition changes for case tasks
      • Agent workspace now supports auto-reflow to transform page layouts into a stacked view automatically when agents zoom their screen up to 400%. Auto-reflow can be turned off with a system property for instances, experiences, and pages.
      • The Performance Analytics dashboard has been migrated to Next Experience
    Version 7.0.3 - August 2023
    New:
    • Use the Business Location service portal in Public Sector Digital Services to request specific services and submit cases against agency locations, sold products, or install base items at a service organization.
    • Use service definitions to connect services and case types, and extend service definitions to case tasks. Agents can create case tasks by selecting from a list of install base items or public services, and then by selecting from a list of available task types.
    Version 6.0.0 - May 2023
    • Changed:
      • Business data model - New and updated fields in the Business data model, such as Legal entity name, Trademark, Tax ID, and more, are reflected in the CSM Configurable Workspace and in profile attributes, such as Veteran Status, set in the Government Service Portal.
      • Constituent data model - New and updated constituent fields in the Constituent data model are reflected in the CSM Configurable Workspace and in the Constituent profile attributes set in the Government Service Portal. The Constituent profile is an extension of the Consumer profile.
      • Agency data model - Changes to related lists, such as Items received for Install base and Related parties are reflected in the CSM Configurable Workspace.
    Version 5.0.2 - February 2023
    • New:
      • Enable government workers to add related parties to Services Received and Items Received, and enable authorized related parties to view items and services received and any cases created for them.
      • Enable government workers to create new business record from interactions.
      • Enable administrators to use Guided Setup to configure Public Sector Digital Services Core.
    Version 3.0.0 - August 2022
    • New:
      • Government case types updates to support business services
      • Self-service for businesses across registration, case tracking and customer information
      • Agent workspace updates to support 360 degree view of business and agencies
      • Roles for government agents and contributors servicing businesses
    Version 2.1.0 - May 2022
    • New: VA topic blocks to:
      • Create Government cases for new services being requested or on an existing service
      • Enable additional members to a case
    Version 1.3.0 - March 2022
    Public Sector Digital Services is the digital platform modernizing government service delivery. Using a purpose-built foundation of data models, workflows and experiences tailored to governments and the people they serve, agencies are empowered to easily build new applications for any services they offer.