--- sourceDocument: Store Version History Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes Release : - store ft:locale : - en-US ft:publication_title : - Store Version History Release Notes ft:clusterId : - rnst bundleId : - rnst --- # Conversational subflows and actions release notes # Conversational subflows and actions release notes {#ariaid-title1} Release version: Store Updated April 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Conversational subflows and actions release notes Conversational subflows and actions enable ServiceNow customers to streamline task completion through conversational interfaces. They capture user intents and necessary details to run specific subflows and actions within agent or AI assistants, like the Now Assist Panel or Virtual Agent, and communication channels such as Microsoft Teams or Slack. This integration enhances user experience by allowing users to accomplish tasks seamlessly in a single conversational environment. Show full answer Show less ## Key Features * **Conversation Compatibility:** Ability to make subflows and actions conversationally compatible, with options to enable them for conversational interface calls. * **Configurable Execution Modes:** Run skills autonomously or supervised, with options for follow-up actions to improve workflow flexibility. * **Multiple Skills Configuration:** Support for configuring multiple skills per subflow or action to enable modular and flexible dialogue design. * **Advanced Input Support:** Support for diverse input data types including Dynamic Choice and Array of Objects, with options to set and hide default input values for streamlined conversations. * **Enhanced Security:** Granular role-based controls to protect conversational workflows, ensuring data integrity and preventing unauthorized access during runtime. * **User Interface Improvements:** New UI for managing conversational subflows and actions, including tabs for conversational compatibility status, card view for output data, and side panel navigation for settings. * **Compatibility Checks:** Tools to verify if subflows and actions are conversation compatible, improving configuration accuracy and reliability. * **Integration with Workflow Studio:** Create and configure conversational skills directly within Workflow Studio, and run user-configured skills from the Now Assist panel. ## Key Outcomes * Improved user experience by enabling end users to complete tasks efficiently through natural conversational interactions across multiple platforms. * Streamlined conversational workflow design with better modularization and flexible skill management. * Increased security and governance over conversational workflows with granular role controls. * Enhanced configurability and management of conversational subflows and actions, reducing setup complexity and improving operational control. * Support for advanced data inputs and execution options empowers customers to build richer, more dynamic conversational experiences. Version history for the Conversational subflows and actions application on the ServiceNow Store. Important: For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website. ## Version history Version 29.2.2 - April 2026 (Zurich, Australia) : * Changed: * Updated buttons and AI icon * Changed to new condition builder for Advanced Rule view {#store-platcap-rn-conversational-subflows-actions__ul_zqr_51l_hjc} {#store-platcap-rn-conversational-subflows-actions__ul_cl3_51l_hjc} Version 29.1.1 - March 2026 (Zurich) : * Changed: Get conversational status and fetch skills without reloading flow * Removed: Save and Test from Conversational Skills Panel {#store-platcap-rn-conversational-subflows-actions__ul_rkl_p1l_hjc} Version 28.2.7 - January 2026 (Yokohama, Zurich, Australia) : Changed: Updated version for General AI Controller dependency version change. Version 28.1.5 - October 2025 (Yokohama, Zurich) : NA Version 26.0.13 - October 2025 (Xanadu) : New: Enhanced security measures with granular role controls to further safeguard conversational workflows, ensuring data integrity and preventing unauthorized access during runtime. Version 28.1.4 - September 2025 (Yokohama, Zurich) : * New: * Configure multiple skills for a subflow or action, enabling more flexible dialogue design and better modularization across experiences. * Added granular role controls to enhance security, safeguard data integrity, and prevent unauthorized access during runtime. {#store-platcap-rn-conversational-subflows-actions__ul_rt5_b1l_hjc} * Changed: The conversational subflow and action settings menu has been moved to the side panel for easier navigation. {#store-platcap-rn-conversational-subflows-actions__ul_cl3_b1l_hjc} Version 27.3.6 - May 2025 (Yokohama, Zurich) : * New: * Check for conversational compatible subflows and actions. Run a compatibility check on new or all subflows and actions to determine if they are conversation compatible. * Generate skill and input descriptions for conversational subflows and actions. Configure conversational settings for conversational subflows and actions by generating skill and input descriptions with generative AI. * Set default values for subflow and action inputs. Set a default value for a conversational subflow or action input. Hide subflow or action inputs that have a default value if you don't want users to change the input value in a conversation. * Support additional input data types for conversational subflows and actions. Support conversational subflows and actions that have Dynamic Choice and Array of Objects input types. {#store-platcap-rn-conversational-subflows-actions__ul_hbc_5zk_hjc} {#store-platcap-rn-conversational-subflows-actions__ul_t5r_tzk_hjc} Version 27.1.4 - March 2025 (Yokohama) : * New: * Provide a new UI experience for the configuration, management and optimization of conversational subflow and actions. * Display conversational compatible and conversational enabled subflows and actions in their own tab. * Display subflow and action output data in a card view. * Provide an execution mode option to run skills either supervised or autonomously. * Provide an option to follow up on skills. {#store-platcap-rn-conversational-subflows-actions__ul_zbm_qzk_hjc} * Changed: * Improve the compatibility script that evaluates actions and subflows against compatible data types. The script places items into the conversational compatible and conversational enabled tabs. * Improve the end-user experience by displaying subflow and action output in a card view, providing an option to run skills autonomously, and an option to follow up on skills. {#store-platcap-rn-conversational-subflows-actions__ul_nbh_qzk_hjc} {#store-platcap-rn-conversational-subflows-actions__ul_ezx_4zk_hjc} Version 26.0.11 - March 2025 (Xanadu) : * New: * Create and configure the conversational skill for Workflow Studio actions and subflows * Run user-configured conversational skills from a Now Assist panel. {#store-platcap-rn-conversational-subflows-actions__ul_fnk_2zk_hjc} {#store-platcap-rn-conversational-subflows-actions__ul_fs1_2zk_hjc} Version 27.0.3 - January 2025 (Yokohama) : * New: * Added the ability for customers to make subflows and actions conversation compatible. * Added option to enable conversation compatible subflows and actions to be called by conversational interfaces. * Added option to run skills in either autonomous or supervised mode. {#store-platcap-rn-conversational-subflows-actions__ul_tzc_mzk_hjc} * Changed: * Improved end user experience to support Card output view. * Improved handling of follow-up skills. {#store-platcap-rn-conversational-subflows-actions__ul_gp1_mzk_hjc} {#store-platcap-rn-conversational-subflows-actions__ul_vnt_kzk_hjc} Version 26.0.9 - December 2024 (Xanadu) : Bug fixes Version 26.0.8 - December 2024 (Xanadu) : * New: * Run a subflow from a conversation * Run an action from a conversation * Configure conversational properties from Workflow Studio {#store-platcap-rn-conversational-subflows-actions__ul_xx2_1zk_hjc} {#store-platcap-rn-conversational-subflows-actions__ul_ht5_zyk_hjc} Version 26.0.8 - November 2024 : Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).{#store-platcap-rn-conversational-subflows-actions__latest-store-rn-plat-cap-conversational-subflows-actions} {#store-platcap-rn-conversational-subflows-actions__latest-store-rn-plat-cap-conversational-subflows-actions}