Conversational subflows and actions release notes

  • Release version: Store
  • Updated April 9, 2026
  • 3 minutes to read
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    Summary of Conversational subflows and actions release notes

    Conversational subflows and actions enable ServiceNow customers to streamline task completion through conversational interfaces. These features capture user intents to run specific subflows and actions with all required details, allowing users to perform tasks within agent or AI assistants (e.g., Now Assist Panel or Virtual Agent) and communication channels like Microsoft Teams or Slack.

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    Key Features

    • Conversation Compatibility and Configuration: Customers can make subflows and actions conversation compatible, configure conversational skills, and run them from the Now Assist panel. This includes setting conversational properties directly from Workflow Studio.
    • Enhanced UI and Management: A new user interface supports configuration, management, and optimization of conversational subflows and actions. It features tabs differentiating conversational compatible and enabled items, card view outputs, and options to run skills autonomously or supervised, with follow-up capabilities.
    • Input and Output Flexibility: Support for additional input data types such as Dynamic Choice and Array of Objects, setting default values for inputs, and hiding inputs with defaults to simplify conversations.
    • Security Enhancements: Introduction of granular role-based controls to safeguard conversational workflows, ensuring data integrity and preventing unauthorized runtime access.
    • Compatibility Checks and AI Assistance: Tools to check conversational compatibility of subflows and actions, and use generative AI to generate skill and input descriptions, facilitating better dialogue design and modularization.
    • Improved Experience and Controls: UI updates including updated buttons, AI icons, and relocation of settings menu for easier navigation; removal of “Save and Test” from Conversational Skills Panel to streamline workflows.

    Key Outcomes

    • Users can complete tasks seamlessly via conversational interfaces integrated within multiple channels, enhancing productivity and user satisfaction.
    • Administrators gain improved control and security over conversational workflows with detailed role permissions.
    • Developers benefit from enhanced tooling, AI-assisted configuration, and flexible data input support, enabling the creation of sophisticated, modular conversational experiences.
    • The overall conversational experience is more intuitive and manageable, with better visual feedback and execution options.

    Version history for the Conversational subflows and actions application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 29.2.2 - April 2026 (Zurich, Australia)
    • Changed:
      • Updated buttons and AI icon
      • Changed to new condition builder for Advanced Rule view
    Version 29.1.1 - March 2026 (Zurich)
    • Changed: Get conversational status and fetch skills without reloading flow
    • Removed: Save and Test from Conversational Skills Panel
    Version 28.2.7 - January 2026 (Yokohama, Zurich, Australia)
    Changed: Updated version for General AI Controller dependency version change.
    Version 28.1.5 - October 2025 (Yokohama, Zurich)
    NA
    Version 26.0.13 - October 2025 (Xanadu)
    New: Enhanced security measures with granular role controls to further safeguard conversational workflows, ensuring data integrity and preventing unauthorized access during runtime.
    Version 28.1.4 - September 2025 (Yokohama, Zurich)
    • New:
      • Configure multiple skills for a subflow or action, enabling more flexible dialogue design and better modularization across experiences.
      • Added granular role controls to enhance security, safeguard data integrity, and prevent unauthorized access during runtime.
    • Changed: The conversational subflow and action settings menu has been moved to the side panel for easier navigation.
    Version 27.3.6 - May 2025 (Yokohama, Zurich)
    • New:
      • Check for conversational compatible subflows and actions. Run a compatibility check on new or all subflows and actions to determine if they are conversation compatible.
      • Generate skill and input descriptions for conversational subflows and actions. Configure conversational settings for conversational subflows and actions by generating skill and input descriptions with generative AI.
      • Set default values for subflow and action inputs. Set a default value for a conversational subflow or action input. Hide subflow or action inputs that have a default value if you don't want users to change the input value in a conversation.
      • Support additional input data types for conversational subflows and actions. Support conversational subflows and actions that have Dynamic Choice and Array of Objects input types.
    Version 27.1.4 - March 2025 (Yokohama)
    • New:
      • Provide a new UI experience for the configuration, management and optimization of conversational subflow and actions.
      • Display conversational compatible and conversational enabled subflows and actions in their own tab.
      • Display subflow and action output data in a card view.
      • Provide an execution mode option to run skills either supervised or autonomously.
      • Provide an option to follow up on skills.
    • Changed:
      • Improve the compatibility script that evaluates actions and subflows against compatible data types. The script places items into the conversational compatible and conversational enabled tabs.
      • Improve the end-user experience by displaying subflow and action output in a card view, providing an option to run skills autonomously, and an option to follow up on skills.
    Version 26.0.11 - March 2025 (Xanadu)
    • New:
      • Create and configure the conversational skill for Workflow Studio actions and subflows
      • Run user-configured conversational skills from a Now Assist panel.
    Version 27.0.3 - January 2025 (Yokohama)
    • New:
      • Added the ability for customers to make subflows and actions conversation compatible.
      • Added option to enable conversation compatible subflows and actions to be called by conversational interfaces.
      • Added option to run skills in either autonomous or supervised mode.
    • Changed:
      • Improved end user experience to support Card output view.
      • Improved handling of follow-up skills.
    Version 26.0.9 - December 2024 (Xanadu)
    Bug fixes
    Version 26.0.8 - December 2024 (Xanadu)
    • New:
      • Run a subflow from a conversation
      • Run an action from a conversation
      • Configure conversational properties from Workflow Studio
    Version 26.0.8 - November 2024
    Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).