Workplace Space Mapping release notes

  • Release version: Store
  • Updated June 11, 2026
  • 4 minutes to read
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    Summary of Workplace Space Mapping release notes

    The Workplace Space Mapping application enables ServiceNow customers to provide employees with interactive and accurate floor maps to reserve workspaces, conference rooms, or parking spots based on real-time availability. It supports viewing reserved or unavailable spaces through an intuitive color-coded legend. Workplace managers can import space administration data, define reservable versus non-reservable spaces, and track reservations effectively.

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    This solution ensures feature parity with the Workplace Safety Management mapping solution and integrates with Reservation Management to allow mapped floor plans on the reservation portal for enhanced user experience.

    Key Features and Updates

    • Interactive Location Directory: Employees can select spaces to view details directly from the location directory. Admins can configure persistence of filter settings between sessions.
    • Reservation and Occupancy Data: Properties now control the display of reservation and occupancy data on location directory maps, including auto-refresh capabilities to keep data current.
    • Improved Accessibility: Multiple releases have focused on fixing accessibility issues, ensuring compliance and better usability for all users, including support for 22 languages aligned with the ServiceNow AI Platform.
    • Map Functionality Enhancements: Includes collapsible floor map legends with configurable colors and labels, floor picker improvements with capacity statistics, and fixes for interactive map errors on multi-campus setups.
    • Search and Way-Finding Improvements: Enhanced user search capabilities within the location directory and improved way-finding experience on floor maps.
    • Support for Multiple Views: Introduction of a card-only view mode for locations without maps, and integration of employee details on map cards.
    • Integration with Reservation Management: Enables reservation admins to activate Mappedin floor maps on the reservation portal, allowing users to book spaces via map views in addition to card and schedule views.

    Practical Considerations for ServiceNow Customers

    • Ensure compatibility with the Workplace Core tables such as neighborhoods by updating to recent versions (notably from version 1.19.0 onward).
    • Review and configure system properties to tailor map filters and auto-refresh settings according to organizational needs.
    • Leverage accessibility improvements to meet compliance requirements and enhance user experience.
    • Utilize the interactive map features to provide employees with intuitive reservation options and streamline workplace space management.
    • Organizations, including government agencies, must ensure compliance with applicable laws and internal policies when implementing the application and modify any provided templates accordingly, as ServiceNow does not provide legal advice or guarantee compliance.

    Expected Outcomes

    By deploying Workplace Space Mapping, ServiceNow customers can expect improved space reservation accuracy, enhanced employee experience through interactive floor maps, efficient space management for workplace administrators, and compliance with accessibility standards. The application supports multi-campus environments and offers configurable features that adapt to organizational requirements.

    Version history for the Workplace Space Mapping application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.20.5 - June 2026
    Fixed: Fixed accessibility issues.
    Version 1.20.0 - March 2026
    No updates.
    Version 1.19.4 - December 2025
    No updates.
    Version 1.19.0 - August 2025
    Changed: Use the new neighborhood tables, which are part of Workplace Core.
    Version 1.18.1 - May 2025
    No updates.
    Version 1.17.1 - February 2025
    No updates.
    Version 1.16.0 - November 2024
    • New:
      • Employees can now select a space to see its details from the location directory.
      • Admins can indicate whether the filter settings in the location directory are persistent between sessions using system properties.
    • Fixed:
      • Security fixes.
      • Accessibility improvements.
    Version 1.15.0 - August 2024
    • New:
      • Property to show reservation and occupancy data on Location Directory Maps
      • Property to set auto refresh time (to fetch latest reservation and occupancy data) on Location Directory Maps
    • Fixed: The interactive floor map widget from the catalog page did not load when multiple campuses were involved. This has been fixed.
    Version 1.13.0 - May 2024
    • Fixed:
      • Not able to select a space from the floor map in the Request furniture record producer.
      • Accessibility fixes
    Version 1.10.10 - February 2024
    Fixes only.
    Version 1.10.7 - November 2023
    No significant updates.
    Version 1.10.5 - May 2023
    Fixed: Earlier, selecting a space on the interactive map returned an error. This has been fixed now.
    Version 1.7.2 - December 2021
    • Changed
      • Generic improvements have been made on the loading time for viewing and using the floor map while making a reservation.
      • The floor map legend map is now collapsible to reduce any map obstruction. You can configure the legend entry color and label.
      • The floor picker and the legend now also display the total capacity statistics.
    • Fixed
      • Using a voiceover tool did not read all the mandatory fields when using the OOB record producer.
      • The location directory showed inactive users.
      • In some cases, while searching for available spaces using the floor map, a filter needed to be applied multiple times to show the correct locations.
    Version 1.6.1 - October 2021
    New: Additional support has been added to support all the 22 languages that are currently available across the ServiceNow AI Platform.
    Version 1.5.2 - September 2021
    • New: A new card-only view mode has been introduced to view locations when there is no map for a building/floor.
    • Changed: The employee details will now surface on the map card along with location information.
    Version 1.4.1 - June 2021
    • New: You can also search for users in the Location directory.
    • Changed: Improved way-finding experience on a floor map in the Location directory.
    Version 1.3.2 - March 2021
    New: Minor fixes.
    Version 1.2.3 - January 2021
    • New:
      • When Reservation Management is installed:
        • Reservation admins can enable Mappedin floor maps on the Make a reservation portal page. They can do this by turning on the Show map view checkbox for any reservable module that should include maps.
        • On the Make a reservation portal page, workplace users can use Mappedin floor plans (in addition to the card and schedule views) to make reservations.
    Version 1.1.1 - December 2020
    • New:
      • When Reservation Management is installed:
        • Reservation admins can enable Mappedin floor maps on the Make a reservation portal page. They can do this by turning on the Show map view checkbox for any reservable module that should include maps.
        • On the Make a reservation portal page, workplace users can use Mappedin floor plans (in addition to the card and schedule views) to make reservations.
    Version 1.0.2 - November 2020
    • Workplace Space Mapping provides employees with an accurate and interactive floor map to reserve a workspace, conference room, or parking spot based on availability and view reserved or unavailable spaces using an intuitive color legend. Workplace managers have the ability to import space administration tables, define reservable and non-reservable spaces, and track reservations.
      • New: Feature parity with Workplace Safety Management mapping solution

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.