Performance Analytics Content Pack for Public Sector Digital Services release notes

  • Release version: Store
  • Updated September 10, 2024
  • 1 minute to read

    • Version history for the Performance Analytics Content Pack for Public Sector Digital Services application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.0.3 - September 2024
    New: The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics​​. Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Xanadu release. The dashboard migration to Next Experience enables continuous visualization of historical and real-time process statistics in role-based dashboards, enabling individual stakeholders to make informed decisions.
    Version 2.0.0 - August 2024
    • Changed:
      • Intuitive inline dashboard editor
      • Improved data visualization configuration with more charting options and modern look and feel
      • New, improved unified filter component
    Version 1.2.0 - November 2023
    Changed: The Performance Analytics dashboard has been migrated to the Next Experience. The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.
    Version 1.1.0 - May 2022
    • Performance Analytics Content Pack for Public Sector Digital Services provides KPIs and benchmarks to measure the performance of services being provided to constituents. Metrics include:
      • Most popular request(s)
      • Average response rate
      • Distribution of requests by type
      • Average resolution rate
      • Services with fastest and slowest performance