---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# License and Permit Playbook release notes

# License and Permit Playbook release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Version history for the License and Permit Playbook application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 4.0.1 - September 2026
:
    * L3 compliance support.The License and Permit Playbook now supports Level 3 compliance, enabling agencies to meet advanced regulatory requirements.
    * Bug fixes.

Version 3.2.2 - August 2026
:
    * Rename the L\&P Playbook application to "License and Permit Administration"
    * Fix the defect that field Level Access is blocked for the users in sn_customerservice_related_party_configuration table

Version 3.12.6 - July 2026
:   Security Fixes

Version 3.12.5 - June 2026
:   Minor release. Added translations. Accessibility enhancements.

Version 3.12.0 - May 2026
:   New: new playbook activity for gathering optional documents during application intake

Version 3.11.5 - April 2026
:
    * Fixed:
      * Geographical field values entered by the Service Applicant are now correctly displayed on the Service Applicant Record (PRB2003648)
      * Resolved test failures caused by the removal of the onRecordLicensePermit method from LicensePermitImpl (PRB1890794)
      * At 400% zoom, the Case Task for Requester Approval Activity no longer requires two-directional scrolling to view full content, including the message input field (PRB1956676)
      * Resolved test failures caused by PriceListJSON in script include (PRB1888583)
      * In Japanese environments, the "Move to Process" action button now renders correctly and is no longer replaced by "Mark Complete" (PRB1981383)
      * Hardcoded strings in the License and Permit Playbook are now exposed for translation via Playbook Localization, resolving i18n issues across Public Sector Digital Services (PRB1968514)
      * The Confirm Application Details activity no longer displays duplicate buttons (PRB1980270)
      * Concatenated strings in the License and Permit Playbook have been separated to prevent grammatical issues in translated languages (PRB1981033)
      {#store-rn-csm-license-permit-playbook__ul_in5_mg4_53c}

Version 2.1.4 - September 2025
:   Fixed: Bug fixes for versions compatible with the Xanadu release

Version 3.0.6 - August 2025
:   Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.

Version 3.0.5 - August 2025
:
    * Fixed:
      * Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.
      * Items Received Card Not Displaying: Now visible for the Business Agent.
      {#store-rn-csm-license-permit-playbook__ul_qf1_zyb_cgc}

Version 3.0.4 - May 2025
:
    * Fixed:
      * Pre-eligibility questions-related issues
      * Form display issues
      * Workflow status indicators showing incorrect completion status
      {#store-rn-csm-license-permit-playbook__ul_m4d_gsq_1fc}
    * Removed: showPayment" function to improve system performance
    {#store-rn-csm-license-permit-playbook__ul_trz_2sq_1fc}
    {#store-rn-csm-license-permit-playbook__latest-store-rn-csm-license-permit-playbook}
{#store-rn-csm-license-permit-playbook__latest-store-rn-csm-license-permit-playbook}

Version 2.1.2 - January 2025
:   Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.

Version 2.1.0 - November 2024
:
    * New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal
    * Changed:
      * Modified the application intake phase to provide a better experience when collecting required application information
      * Updated the applicant data model to include business contacts
      * Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal
      * Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.

Version 2.0.2 - June 2024
:   Fixed: Resolved string literals to be translated.

Version 2.0.1 - February 2024
:
    * New:
      * Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.
      * If needed, add additional inspection activities from within the playbook without having to manually configure these steps.
      * Create and submit license/permit applications on behalf of someone else.
      * Create and submit multi-party license/permit applications.
    * Changed:
      * Streamlined the approval workflow by simplifying activities performed by approvers.
      * Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.

Version 1.0.2 - November 2023
:   The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits \– enabling governments to focus on providing innovative experiences
    for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.