Parallel Review and Feedback release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Parallel Review and Feedback release notes

    The Parallel Review and Feedback application is designed to enhance governance, risk, and compliance (GRC) workflows on the ServiceNow platform by enabling a streamlined review process. It allows organizations to manage risk and compliance more effectively by facilitating parallel reviews, ensuring that the second line of defense can sample and validate transactions without becoming a workflow bottleneck.

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    Key Features and Updates

    • Version 22.3.2 (June 2026 - Australia): Introduced standardized query range Access Control Lists (ACLs) across all tables to ensure consistent and secure data querying. The upgrade process for these ACLs is automated with no administrator intervention needed, preserving existing customizations with a recommended post-upgrade review.
    • Version 21.1.0 (December 2025 - Zurich): Addressed a security vulnerability that prevented unauthorized edits to read-only fields, enhancing data integrity.
    • Version 20.0.0 (February 2025): Fixed user interface issues related to the Discuss button when the Polaris theme is disabled.
    • Version 19.1.1 (November 2024): Resolved security and concurrency issues affecting issue record creation and disabled sandbox access for client-callable script includes to improve platform security.
    • Version 19.0.0 (August 2024): Added the capability to specify a group as the respondent type in feedback configurations when no user or group is assigned to the target record. Fixed multiple user interface and notification issues related to feedback closure and display.
    • Version 18.0.0 (February 2024): Introduced the core functionality enabling first-line risk management with optional second-line sampling and review, supporting compliance with policies and operating procedures without impeding workflow efficiency.

    Practical Impact for ServiceNow Customers

    By implementing this application and its updates, customers can expect a more secure, consistent, and efficient review process within their risk and compliance workflows. The automated upgrade process minimizes administrative overhead, while security fixes and UI improvements enhance usability and data protection. The ability to involve second-line reviewers selectively helps maintain compliance without slowing down operations.

    Version history for the GRC Parallel Review and Feedback application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 22.3.2 - June 2026 (Australia)
    • New:
      • Standardized query range ACLs
        • Consistent Access Control — All tables now include standardized query range security ACL's. Users with appropriate read access can query records consistently across the platform.
        • Seamless Upgrade Experience — New Query ACL rules install automatically during upgrade with no administrator action required. Automated upgrade scripts handle the full transition, including detection and processing of any previously customized ACLs, so existing processes continue to work without interruption.
        • Post-Upgrade Review for Customized ACLs — If your instance includes administrator-modified Query range ACLs, we recommend reviewing those records after upgrade to confirm they align with your intended access policy.
    Version 21.1.0 - December 2025 (Zurich)
    Fixed: Resolved a security vulnerability that previously allowed unintended edits to read-only fields.
    Version 20.0.0 - February 2025
    Fixed an issue where the Discuss button appeared incorrectly when the Polaris theme was disabled.
    Version 19.1.1 - November 2024
    • Fixed:
      • Security fixes
      • Fixed a concurrency issue that prevented an issue record from being created when closing feedback
    • Changed: Disabled sandbox access for client-callable script includes
    Version 19.0.0 - August 2024
    • New: Define a specific group as the respondent type in the Feedback Integration Configuration form when the target record doesn't have a user or group.
    • Fixed:
      • The "Close all open items to send feedback for review" message appeared multiple times to the respondent, depending on the number of clicks on the change history.
      • The feedback closing actions section was displayed next to the Activity section for non-ServiceNow records.
      • Two email notifications were received when the feedback was completed by creating an issue.
      • The feedback name was displayed in the breadcrumb when the change history was accessed from the record's side panel.
    Version 18.0.0 - February 2024

    All organizations want the first line to manage their risks and compliance. This implies the second line does not want to actively participate in the workflow and becomes a bottleneck in the workflow to review and sign off. However, it is still important that the second line reviews a sample of these transactions, ensures they comply with the defined policy and standard operating procedures related to these workflows, and makes recommendations on areas of improvement. The parallel review and feedback application allows users to select any record in the Risk products for raising a review.