Process Automation Experience Demo release notes

  • Release version: Store
  • Updated April 9, 2026
  • 1 minute to read

    • Version history for the Process Automation Experience Demo application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 28.0.1 - April 2026 (Zurich)
    Fixed: The interaction_closed_complete declarative action did not enforce write access before performing the close interaction operation.
    Version 24.1.4 - October 2024 (Vancouver)
    Fixed: Added ACL check in the sys_ux_screen_conditions scripts as part of Playbook Workspace Demo.
    Version 24.1.3 - September 2023 (Vancouver)
    Fixed: Corrected the trigger for the process Application Approval Demo.
    Version 24.1.1 - August 2022 (Vancouver)
    Changed: Updated to demonstrate building in the diagram view and with new start rules. See the family release notes for more information.
    Version 21.4.1 - November 2022 (San Diego)
    • Changed: XML files for the checklist template are now in the Plugin updates folder.
    • Removed: Onboarding demo process.
    Version 22.1.1 - November 2022 (Tokyo)
    • Changed: XML files for the checklist template are now in the Plugin updates folder.
    • Removed: Onboarding demo process.
    Version 22.04 - August 2022
    • New: Playbooks now auto advance to the next stage, without users having to manually navigate.
    • Fixed: Key performance and accessibility improvements, usability changes, and fixes.
    Version 21.3.2 - August 2022 (San Diego)
    Changed: Minor changes to demo content
    Version 21.2.2 - May 2022
    • New:
      • New button for Incident List and Add Application Approval in workspace demo
      • Adoption of new proxied data broker in Critical Incident Activity UI
        • Note: users should update any existing custom Activity UIs to adopt the new data broker
    • Changed: Converted Process Automation Experience Demo to Layout3
    • Removed:
      • "Open List" demo DA once OOB has been added
      • Dummy data knowledge article; replaced with reference to OOB knowledge article
    Version 21.1.3 - February 2022
    • New:
      • Demonstrate how to provide a new record query into Playbook Record Generator in Agent Workspace
      • Add Optional Activities to a running Playbook in the Incident Response Demo
      • Adopt Unified Navigation in Playbook Workspace Demo
    • Fixed: Incident Response Demo now works in Agent Workspace
    Version 20.3.3 - October 2021
    New: Includes an example of a User Form showcasing the new "Mark Complete" functionality within the Playbook Experience Demo.