---
sourceDocument: Store Version History Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/store-release-notes

 Release :

    - store

ft:locale :

    - en-US

ft:publication_title :

    - Store Version History Release Notes

ft:clusterId :

    - rnst

bundleId :

    - rnst


---

# Advanced Work Assignment for Sourcing and Procurement Operations release notes

# Advanced Work Assignment for Sourcing and Procurement Operations release notes {#ariaid-title1}

Release version: Store  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Version history for the Advanced Work Assignment for Sourcing and Procurement Operations application on the ServiceNow Store.
Important:  
For details on system requirements and family compatibility, view the application listing on the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

## Version history

Version 4.0.0 - September 2026
:
    * New:
      * Admins can access SPO Product Admin Home as a single entry point.
      * Product Hub provides guided installation of SPO applications and plugins.
      * Configuration Console offers a guided experience for configuring Procurement Case Management items with completion tracking.
      * From Configuration Console, admins can download update sets and upload batch update sets to higher environments.
    * Changed:
      * SPO configuration is now organized within the Otto for Setup framework, replacing navigation across multiple admin tools and locations.
      * The admin experience is now consistent across Product Hub and Configuration Console.

Version 3.1.1 - December 2025 (Zurich)
:   Changed: Users with the Admin role can now assign individual users or user groups to Purchase Order Exceptions based on conditions defined on the exception or related PO fields.

Version 2.3.0 - May 2024
:   Minor fixes.{#store-rn-psm-awa-sourcing-procurement-ops__latest-store-rn-psm-awa-sourcing-procurement-ops}
{#store-rn-psm-awa-sourcing-procurement-ops__latest-store-rn-psm-awa-sourcing-procurement-ops}

Version 2.5.0 - February 2024
:   Minor fixes.

Version 2.0.1 - November 2023
:   Minor fixes.

Version 2.0.0 - August 2023
:   Minor fixes.

Version 1.0.2 - May 2023
:
    * Initial release: Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
      * Procurement administrators can configure service channels to capture the incoming work. For example, an administrator can configure or enable live agent chat. This allows shoppers to chat with procurement agents. Similarly, a procurement agent can enable case creation from email. In such cases, when shoppers send their queries in emails, case are automatically created.
      * Procurement administrators can configure queues for a service channel. This gives the administrator the ability to route the incoming work to an appropriate agent who can then respond to the queries and resolve the issues.
      * Procurement administrators can define a custom service channel, add an existing table, like for example Purchase Requisition, and route the incoming purchase requisitions to appropriate agents or fulfillers. This capability is not restricted to support just default configured service channels but can also be extended to custom service channels.  
        Note:  
        Existing customers will not be impacted as this is a new functionality that they can choose to use.
      {#store-rn-psm-awa-sourcing-procurement-ops__ul_cnj_bnb_mxb}
    {#store-rn-psm-awa-sourcing-procurement-ops__ul_anv_1nb_mxb}