Opportunity Management Data Model release notes

  • Release version: Store
  • Updated June 11, 2026
  • 3 minutes to read
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    Summary of Opportunity Management Data Model Release Notes

    The Opportunity Management Data Model application provides a structured framework for managing opportunity-related data within ServiceNow. It enables organizations to capture, track, and analyze sales opportunities, including associated pricing, team members, competitors, and customer interactions. The release notes detail version histories from the initial release in February 2024 through June 2026, highlighting new features, enhancements, fixes, and optimizations that improve stability, security, and functionality.

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    Key Features

    • Opportunity and Opportunity Line Enhancements: Introduction of fields to capture deal types (direct/indirect), routes to market, and hierarchical parent-child relationships for product configurators.
    • Opportunity Allocations: New tables and fields supporting Opportunity Allocations and related setup, enabling precise allocation tracking.
    • Subscription Revenue Metrics: Metrics such as ARR, MRR, ACV, TCV, Amount, and Weighted Amount to improve pipeline inspection and recurring revenue reporting.
    • Quote Synchronization: Syncing quotes with opportunities across stages and revisions to maintain accurate revenue data.
    • Sales Territory and Location Management: Ability to filter product catalogs by customer service location and manage opportunities accordingly.
    • Opportunity Team and Contacts Tracking: New tables to manage sales team members and associated customer contacts involved in opportunities.
    • Competitor and CRM Touchpoints Tracking: Capture primary reasons for wins/losses, track competitors, incumbent and emerging players, and monitor customer interactions via Opportunity Tasks linked to CRM touchpoints.
    • Closed Opportunity Stage Distinctions: Clear differentiation between closed won and closed lost stages to improve reporting clarity.
    • Pricing Improvements: Support for multi-currency pricing, pricing requests to pricing engines, and fields capturing ARR, MRR, and one-time prices at opportunity line level.
    • Collaboration Enhancements: Sidebar chat integration with Microsoft Teams to facilitate real-time collaboration among sales team members within the opportunity context.

    Key Outcomes

    • Improved data accuracy and completeness for opportunity management through additional fields and tables tailored for sales processes.
    • Enhanced revenue reporting capabilities with support for subscription metrics and synchronized quoting.
    • Better sales team collaboration and customer engagement tracking, enabling more informed decision-making and streamlined sales execution.
    • Robust handling of pricing complexities including multi-currency support and integration with pricing engines.
    • Greater stability and security with periodic fixes to ensure reliable operation of the data model.

    Version history for the Opportunity Management Data Model application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 11.1.0 - June 2026 (Australia)
    Changed: This release includes fixes for known issues to improve stability and reliability. No new features or enhancements have been introduced.
    Version 11.0.0 - June 2026 (Zurich)
    Changed: This release includes fixes for known issues to improve stability and reliability. No new features or enhancements have been introduced.
    Version 10.0.7 - May 2026
    Fixed: Minor enhancements and security fixes.
    Version 10.0.2 - April 2026
    • This release includes:
      • Addition of new tables for supporting Opportunity Allocations and its related setup.
        • Opportunity Allocation Type
        • Opportunity Allocation Dimension
        • Opportunity Allocation
      • Introduced new fields on Opportunity to capture direct or indirect deal types to align opportunities with defined routes to market.
        • Deal type
        • Route to market
    Version 9.0.1 - March 2026
    • This release includes:
      • Enhancements on Opportunity to effectively capture the primary reasons for winning or losing a given opportunity.
      • Track Opportunity Competitors across various product offerings or product families. Additionally, keep a track of incumbent competitors, and any new or emerging entrants in the market.
      • Gain insight into customer interactions by monitoring Opportunity Tasks in relation to CRM Touchpoints.
      • When Opportunities are merged as part of account or contract consolidation into a single target opportunity for execution and reporting, track the Consolidated opportunity and Top consolidated Opportunity on the Opportunity and Opportunity Line.
    Version 8.0.2 - January 2026
    Fixed: Resolved currency-related issues in Opportunity Pricing. Previously, the amount fields in opportunities displayed values in the default currency (USD) instead of reflecting the specific opportunity currency and the correct prices were not derived from the price list for the product offerings.
    Version 8.0.1 - December 2025
    • This release includes:
      • Addition of two new tables: Opportunity Team Member and Opportunity Associated Contacts. These tables will facilitate tracking of sales team and customer contacts involved in the opportunity.
      • Optimising opportunity for Sales Territory Management
      • New fields on opportunity and its line items to facilitate the calculation of delta amounts relevant to contract upsells and downsells. These fields include Total Net New Amount, Total Renewal Amount, Total Upsell/Downsell Amount, Contract Start Date, and Contract End Date.
      • Minor security fixes
    Version 6.1.0 - August 2025
    • New changes in this release:
      • Introduced 'Short Description' field for opportunity line item.
      • Minor security fixes
    Version 6.0.1 - June 2025
    We are shipping Cobalt Raven fixes with this new version as part of the Opportunity Data Model.
    Version 6.0.0 - May 2025
    • New changes in this release:
      • This release introduces new fields on Opportunity Line Item to support parent-child hierarchy created by the product configurator. New pricing related fields like ARR, MRR, and One-Time Price tracks the pricing of parent and child item lines.
      • The table Opportunity Line Characteristic table tracks the product characteristics for each opportunity line item.
    Version 5.0.0 - February 2025
    Provide support for clear distinction of closed opportunity stages by introducing type closed won and closed lost.
    Version 4.0.0 - November 2024
    • New:
      • Along with the existing features on opportunity, we have included the following features this time:
        • Subscription revenue metrics: Enabling sales agents or managers to use and view calculated metrics like ARR, MRR, ACV, TCV , Amount & Weighted Amount that enable better pipeline inspection and revenue reporting, and also improved understanding of recurring revenue dynamics.
        • Sync quote to opportunity: Enable sales agents or managers to keep the opportunity revenue up-to-date with the quote through its various stages and revisions for accurate revenue reporting at any given point in time.
        • Location-based opportunity:Enable sales agents to filter the product catalog based on customer's service location and capture opportunities and opportunity line items across their different service locations.
    Version 3.0.0 - August 2024
    • Changed:
      • Along with the existing features on opportunity, we have included the following features this time:
        • Multi-select opportunity line and create quotes for them: Allowing sales agents or managers to create multiple quotes for specific line items through the 'Create New Quote' UI action available in the line items related list.
        • Sidebar chat integration with Teams on opportunity : Facilitating collaboration among sales agents and subject matter experts within the context of an opportunity by integrating the Sidebar with Teams platform capability in Opportunity Management.
          • Sidebar chat integration with Teams on Opportunity will require minimum platform version as Xanadu
    Version 2.0.2 - May 2024
    Changed: Included pricing-related fields within Opportunity Header and Line items. Facilitated pricing requests from Opportunity to the pricing engine for retrieving prices of offerings listed in the price lists.
    Version 1.0.0 - February 2024
    The Opportunity Management Data Model application gives access to the opportunity tables that allow organizations to store any opportunity-related data.